SYLVIA JIMENEZ
Compton,CA
Summary
High-performing Site Administrator accomplished under deadlines and in dynamic conditions. Maintains smooth, successful site operations with well-coordinated administrative activities. Forward-thinking and resilient with site activities and team performance.
Overview
24
24
years of professional experience
Work History
Site Administrator
Viapath/GTL
Glendale, California
10.2021 - Current
- Overlooking telecommunications systems for the Los Angeles Sheriff's Department.
- Managed user accounts, passwords, access rights, and security settings for multiple sites.
- Responded promptly to any outages or service disruptions at any of the sites.
- Established good working relationships with customers and maintained customer confidence through effective dialogue, open rapport and solid record of delivery on assignments.
- Provided informative reports to management as requested.
- Completed investigations into complaints, incidents and accidents at work sites.
Account Receivables Specialist
Elite Lighting
Commerce, CA
12.2021 - 10.2022
- Bill and Invoice
- Reviewed and verified accuracy of invoices and account balances.
- Processed payments, refunds and adjustments to customer accounts.
- Prepared monthly statements for customers.
- Collaborated with sales department to ensure accuracy of billing information provided by customers.
- Maintained organized records of all customer accounts receivable activity.
- Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Verified the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments.
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
Order Entry/ RMA Coordinator
Troy CSL Lighting
La Puente, CA
07.2021 - 11.2021
- Order Entry
- Received and entered orders into computer system accurately.
- Verified customer information, such as shipping address and payment method.
- Processed returns and exchanges promptly and efficiently.
- Resolved customer complaints regarding orders or billing issues.
- Responded to emails and phone calls from customers regarding order inquiries.
Systems Support Specialist
PRUDENTIAL LIGHTING CORP
Los Angeles, CA
05.2009 - 10.2020
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Received and entered orders into computer system accurately.
- Verified customer information, such as shipping address and payment method.
- Generated invoices for each order placed by customers.
- Assisted with month-end closing activities such as preparing journal entries and account reconciliations.
- Processed invoices, payments and credits for customers.
- Provided customer service by responding to inquiries from clients related to their accounts.
- Maintained accurate inventory records and documents.
- Monitored stock levels, identified potential stock shortages, and recommended solutions to ensure adequate supply of items.
- Conducted regular physical counts of inventory and reconciled with computer generated reports.
- Identified discrepancies between physical count and computer records; investigated causes and resolved issues.
- Created purchase orders based on customer demand or stock replenishment needs.
- Assisted with new employee training by educating staff on policies and procedures.
Insurance Sales Agent
AGENDA INSURANCE
Hawthorne, CA
12.2006 - 10.2007
- Sales in automobile insurance.
- Assisted clients in selecting appropriate coverage options for their needs.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Processed applications and paperwork related to policy issuance or renewal.
- Resolved customer inquiries and complaints in a timely manner.
Customer Sales Associate
JCPENNEY
Downey, CA
09.2000 - 01.2007
- Compute sales prices, total purchases and receive and process cash or credit payment
- Greeted customers in a friendly and professional manner.
- Processed payments for customer purchases using cash, credit cards, and other payment methods.
- Provided information on product features and benefits to help customers make informed decisions.
- Replenished stock shelves as needed to ensure adequate inventory levels were maintained at all times.
- Organized merchandise displays to maximize visibility of featured items.
- Developed relationships with regular customers by providing exceptional service during each interaction.
Customer Service
RENA WARE
Downey, CA
01.2006 - 10.2006
- Keep records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Education
Drawing -
EAST LOS ANGELES COMMUNITY COLLEGE
07.2001
Child Development -
CALIFORNIA STATE UNIVERSITY OF LOS ANGELES
04.2001
Skills
- Customer service
- Microsoft Excel
- Microsoft Word
- Accounts Receivable
- Proofreading
- Bilingual
- Sales
- Organizational skills
- Multi-line phone systems
- Inventory control
- Order entry
- Data entry
- 10 key typing
- Expense Reports and Commissions
- Staff Training
- Report Preparation
Languages
- Native
- Spanish
Timeline
Account Receivables Specialist
Elite Lighting
12.2021 - 10.2022
Site Administrator
Viapath/GTL
10.2021 - Current
Order Entry/ RMA Coordinator
Troy CSL Lighting
07.2021 - 11.2021
Systems Support Specialist
PRUDENTIAL LIGHTING CORP
05.2009 - 10.2020
Insurance Sales Agent
AGENDA INSURANCE
12.2006 - 10.2007
Customer Service
RENA WARE
01.2006 - 10.2006
Customer Sales Associate
JCPENNEY
09.2000 - 01.2007
Drawing -
EAST LOS ANGELES COMMUNITY COLLEGE
Child Development -
CALIFORNIA STATE UNIVERSITY OF LOS ANGELES
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