Summary
Overview
Work History
Education
Skills
Certification
Lean Six Sigma Green Belt Certified
Timeline
Generic

Sylvia Johnson

Summary

Dynamic professional with extensive experience at the United States Postal Service, excelling in employee training and customer service. Proven track record of enhancing satisfaction rates by 95% and streamlining operations. Strong leadership and analytical skills drive team performance and operational success in fast-paced environments. Committed to policy compliance and safety procedures.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Postmaster

United States Postal Service, USPS
05.2022 - Current
  • Assisted customers in determining proper postal service to align with individual needs.
  • Managed daily operations of 200 employees post office.
  • Managed flow, operations and management services for over 300-500 daily post office visitors.
  • Hired, trained, and evaluated performance of 200 employees.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 95%.
  • Developed and maintained detailed reports of all post office activities using Microsoft Teams.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Learned and adapted quickly to new technology and software applications.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Provided professional services and support in a dynamic work environment.

Customer Service Manager

United States Postal Service, USPS
11.2013 - 05.2022
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Took ownership of customer issues and followed problems through to resolution.
  • Kept accurate records to document customer service actions and discussions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

No Degree - Business

Georgia State University
Atlanta, GA
05-2027

Skills

  • Distributing mail
  • Policy compliance
  • Safety procedures
  • Route planning
  • Labor relations
  • Employee training

Certification

Lean Six Sigma GreenBelt Certified

Lean Six Sigma YellowBelt Certified

MLP - Management Leadership Program Completion


Lean Six Sigma Green Belt Certified

I am proficient in collecting, analyzing, and interpreting data to identify and eliminate waste, streamlining processes and improving efficiency.

Timeline

Postmaster

United States Postal Service, USPS
05.2022 - Current

Customer Service Manager

United States Postal Service, USPS
11.2013 - 05.2022

No Degree - Business

Georgia State University

Similar Profiles

CREATE PROFILE
Sylvia Johnson