Sylvia Jordan
Kaukauna,WI
Summary
Compassionate professional with background in companion caregiving. Experience includes providing mental, emotional, and physical support to elderly or disabled patients while also assisting with daily tasks and medication management. Strengths lie in strong communication skills, patience, empathy, and ability to create comfortable environments for clients. Previous roles have led to improved quality of life for individuals under care.
Compassionate Companion Caregiver known for productive and efficient task completion. Specialized skills include personalized client care, effective communication, and crisis management. Excel in empathy, patience, and active listening to enhance quality of life for clients.
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
19
19
years of professional experience
Work History
Companion Caregiver
Ilife
Redgranite, Wisconsin
08.2005 - 10.2024
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, grooming, dressing, and meal preparation.
- Transported clients to medical appointments, errands, and social engagements.
- Observed changes in client behavior or physical condition and reported to supervisor or family members.
- Gave medication reminders according to prescribed instructions.
- Maintained a clean, safe environment for clients by performing light housekeeping tasks such as laundry, vacuuming, dusting.
- Encouraged participation in recreational activities such as reading books and playing games.
- Assisted with mobility issues by providing assistance with walking or transferring from one place to another.
- Performed grocery shopping for clients according to their dietary requirements.
- Scheduled doctor's appointments and other necessary services for the client.
- Helped develop mental stimulation exercises through conversations about current events or past experiences.
- Took part in community-based activities with the elderly client in order to increase social interaction opportunities.
- Provided emotional support during difficult times like illness or bereavement.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Maintained clean and well-organized environment for client happiness and safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Supported bathing, dressing and personal care needs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed safe lifting and transferring techniques to transport residents.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Followed care plan and directions to administer medications.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Instructed family members on how to provide bedside care.
Caregiver
Park Vista Waupaca
Waupaca, Wisconsin
04.2023 - 05.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained detailed records of services performed on clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Consulted with client care team to continually update care plans.
- Contributed to case reviews of client status and progress.
- Instructed family members on how to provide bedside care.
Adult Caregiver
Limitless Possibilities LLC
Appleton, Wisconsin
03.2023 - 05.2023
- Organized activities such as arts and crafts, music therapy, exercise classes, educational programs, field trips, and leisure activities.
- Assisted clients with daily living skills including grooming, bathing, dressing, meal preparation and feeding.
- Provided companionship for elderly clients by engaging them in conversation and sharing stories.
- Transported clients to medical appointments or other destinations when needed.
- Accompanied clients on recreational outings to parks, museums, theaters.
- Maintained detailed records of client's health information including medication administration logs.
- Communicated effectively with family members regarding the care of their loved ones.
- Administered medications according to doctor's orders and monitored responses.
- Initiated conversations with clients to assess mental status or understanding of instructions and directions given.
- Encouraged independence among clients by teaching them how to perform tasks independently such as housekeeping duties or personal hygiene routines.
- Supervised social interaction between patients during group activities.
- Responded promptly to all requests from clients or families seeking assistance.
- Performed light housekeeping duties such as laundry, cleaning rooms, changing bed linens.
- Participated in team meetings discussing client progress towards goals set forth by the healthcare team.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Improved patient outlook and daily living through compassionate care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Organized oral medications for clients following dosage and schedule requirements.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Built strong and trusting rapport with clients and loved ones.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Drove clients to doctors' appointments and social outings.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
Elderly Caregiver
Care Partners Assisted Living
Hortonville, Hortonville
12.2022 - 02.2023
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
- Assessed client's needs and developed individual care plans accordingly.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Communicated effectively with family members on progress of client's health condition.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Administered medications according to physician instructions.
- Maintained accurate records of services provided for each client.
- Encouraged social interaction between clients and their families.
- Responded quickly in emergency situations in a calm manner.
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Respected the privacy, dignity and confidentiality of each client served.
- Supported clients in making decisions that were consistent with their values and wishes.
- Educated families on available resources within the community that can assist them in caring for their loved ones.
- Developed strong relationships with clients based on trust and respect.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Laundered clothing and bedding to prevent infection.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Improved patient outlook and daily living through compassionate care.
- Engaged clients by conversing and participating in activities and hobbies.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Redirected clients with memory issues, providing safety guidance protection.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Reported concerns to nurse supervisor to promote optimal care.
- Followed care plan and directions to administer medications.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recognized emergencies and notified paramedics and family members.
- Tracked and reported clients' progress based on observations and conversations.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Consulted with client care team to continually update care plans.
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Instructed family members on how to provide bedside care.
Caregiver
Caregiver guidance and counseling
Kimberly, Wisconsin
04.2021 - 02.2022
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Accompanied clients to social events such as movies or plays.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Contributed to case reviews of client status and progress.
Waitress Trainee
Par4 and bistro
Waupaca, Wisconsin
01.2020 - 03.2020
- Greeted customers and provided menus.
- Assisted with food preparation tasks as requested by the head chef.
- Learned to properly handle cash transactions and process credit card payments.
- Checked that all orders were accurate before delivering to customers.
- Provided excellent customer service during meal times.
- Informed customers of daily specials and menu changes.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Verified that all dishes served met quality expectations.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Conducted table-side service when necessary such as carving meats or serving desserts.
- Demonstrated proper use of equipment such as slicers, blenders, mixers.
- Maintained a professional attitude while working in a fast-paced environment.
- Followed safety protocols when handling hot plates or sharp objects.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Adhered to health regulations concerning food storage and sanitation practices.
- Completed assigned tasks within designated timeframes.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Tracked inventory levels throughout shifts to ensure adequate supplies were available for guests needs.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees on restaurant procedures and plating techniques.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Implemented feedback from customers to improve service quality and menu offerings.
- Set up tables in between patrons to reduce wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Responded to ad hoc cleaning duties at end of shift.
- Trained new employees to perform duties.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
GED -
Fox Valley Technical College
Appleton, WI04-2010
Skills
- Social interaction
- Hygiene assistance
- Fall prevention
- Personal care assistance
- Grooming support
- Compassionate client care
- Documentation
- Daily living activities assistance
- Housekeeping
- Compassionate communication
- Quality program protocols
- Client documentation
- Flexible schedule and availability
- Medical record-keeping
- Community activities
- Dining room support
- First aid and safety
Timeline
Caregiver
Park Vista Waupaca
04.2023 - 05.2023
Adult Caregiver
Limitless Possibilities LLC
03.2023 - 05.2023
Elderly Caregiver
Care Partners Assisted Living
12.2022 - 02.2023
Caregiver
Caregiver guidance and counseling
04.2021 - 02.2022
Waitress Trainee
Par4 and bistro
01.2020 - 03.2020
Companion Caregiver
Ilife
08.2005 - 10.2024
GED -
Fox Valley Technical College