Sylvia Kawiecki
Bolingbrook,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Import Coordinator
CaroTrans International
05.2021 - Current
- Handling ocean import operations, documentation, and customer service for incoming shipments from major cities in Europe and Asia, from overseas port to destination in the U.S
- Answering and following up on a high volume of daily requests including 100+ emails from internal/external customers, overseas agents, steamship lines, warehouses, carriers, and customs brokers
- Providing excellent customer service while resolving time sensitive issues with a high sense of urgency
- Coordinating with overseas agents and customs brokers to ensure timely Importer Security filing and customs clearance for every incoming shipment and container per US Customs regulations
- Quoting new and existing customers and arranging new import shipments with overseas agents
- Working daily alongside Accounting team to ensure all charges, expenses, agent credit and debit notes are entered correctly on individual invoices and container files for weekly Profit & Loss report
- Managed relationships with international suppliers, fostering strong communication channels for smooth operations.
- Analyzing KPI’s and profit and loss reports to improve operations and strategies for customer satisfaction
- Analyzing sales reports with team lead to forecast future sales and strategize best practices for success
- Accurately entering new vendors and customers in the company system database
- Reviewing and paying a variety of shipping invoices
- Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.
Regional Assistant Manager
Rosin Eyecare
07.2016 - 05.2021
- Managed an efficient team to consistently deliver excellent patient care and meet sales goals
- Overseeing office operations and office team of opticians and doctors between 5 branch locations
- Supervised front desk operations to ensure smooth check-in experience, timely schedule flow, while assisting operations by answering phones, entering patient data, and scheduling/managing appointments
- Resolved patient issues in a timely and professional manner and de-escalating situations
- Maintained filing system including copying, faxing, and scanning documents
- Conducted general calendar management to coordinate and set appointment dates
- Created, edited, and proofread memos, proposals, invoices, and confirmation letters
- Coached and mentored team members as well as trained and onboarded new staff members
- Strengthened team collaboration through regular meetings, effective communication, and training sessions.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
Education
No Degree - Business Administration
College of DuPage
Glen Ellyn, IL06.2027
Diploma -
Hinsdale South High School
01.2009
Skills
- Administrative & Business Operations
- Professional written and verbal communication
- Strong organizational and proofreading skills
- Upscale Retail & Medical Office Management
- Strong problem-solving skills
- Working under pressure
- Strong multi-tasker
- Adept at scheduling and preparing agendas
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
- Document Preparation
- Account Management
- Data Entry
Languages
Polish
Full Professional
Timeline
Import Coordinator
CaroTrans International
05.2021 - Current
Regional Assistant Manager
Rosin Eyecare
07.2016 - 05.2021
No Degree - Business Administration
College of DuPage
Diploma -
Hinsdale South High School
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