Sylvia Kim
Los Angeles,CA
Summary
Experienced program manager with a diverse skill set in building and overseeing impactful HR programs. Known for strategic thinking and developing innovative solutions to attract and retain top talent. Proactive, detail-oriented, with strong analytical and problem-solving abilities. Effective communication and cross-functional collaboration skills round out expertise, enabling driving successful outcomes in any team environment.
Overview
15
15
years of professional experience
Work History
Sr. Program Manager - Total Rewards
Instacart
09.2021 - Current
- Led the design, implementation, and optimization of comprehensive Total Rewards programs, aligning compensation, benefits, and recognition strategies with organizational goals to attract, retain, and motivate top talent.
- Develop and implement communication plans to promote total rewards programs to candidates, employees, and partners as part of our employer value proposition, including materials for our annual benefits enrollment and annual compensation cycle.
- Oversee the annual compensation planning process, including salary reviews, bonus structures, and equity programs, ensuring alignment with business priorities and budget constraints.
- Drive continuous improvement of Total Rewards programs by analyzing employee feedback, market trends, and industry best practices, recommending adjustments to optimize the employee experience and organizational performance.
- Manages company-wide wellness program, including strategy, communication, and administration.
Employee Communications Manager - Global Talent
LinkedIn
09.2019 - 06.2021
- Collaborated with HR, leadership, and other key stakeholders to create clear, impactful communication that aligned with company culture and business objectives, driving awareness of talent acquisition, retention, and leadership development efforts.
- Led crisis communications for talent-related issues (e.g., organizational changes, pandemic, layoffs), ensuring empathetic, clear, and timely messaging to mitigate uncertainty and maintain employee trust.
- Partnered regularly with senior executives and thought leaders to develop strategies to increase brand awareness and talent acquisition; responsible for managing change communications while helping to ensure that both employees and leaders are engaged in new HR-related processes and systems.
Internal Communications Manager
Dropbox
02.2018 - 05.2019
- Led communication efforts for cross-functional global teams, improving the overall employee experience; drove impactful internal projects and programs from conception to execution.
- Managed global employee communication distribution channels including content on the company intranet, weekly global newsletter, digital signage system, corporate emails, and internal social media.
- Partnered regularly with senior executives and thought leaders to develop strategies to increase brand awareness and talent acquisition; responsible for managing change communications while helping to ensure that both employees and leaders are engaged in new HR-related processes and systems.
- Championed transparency by facilitating regular town hall meetings where leadership shared updates on business performance and strategic direction.
Communications Manager - Equity Programs
Meta (Facebook)
04.2014 - 02.2018
- Led communication and education efforts related to Facebook’s Equity Program with a focus on developing innovative strategies that elevate the employee learning experience, including: instructor-led trainings, wiki pages, company announcements, LMS, and e-learning courses.
- Built communication campaigns to target new employees and inform current employees of their new hire and refresher grants.
- Managed cross-functional initiatives with external vendors and other business teams to align messaging and communications for all equity-related matters; created concise in-tone copy that was utilized by the entire team, ensuring quality of customer care and support across the team.
- Managed end-to-end production of professional media assets (graphics, text, video) to simplify complex equity topics while reinforcing Facebook’s mission and compensation philosophy.
Sr. Project Manager - Executive Compensation
Expedia
01.2013 - 03.2014
- Built dynamic multi-touch campaigns to streamline global communications, empowering executives to successfully engage and educate employees on Expedia’s compensation programs.
- Developed communications strategy to help employees understand stock programs and newly launched Employee Stock Purchase Program (ESPP).
- Executed complete re-design of Expedia’s internal page to serve as a one-stop shop for all employee questions related to compensation and equity; ensured relevancy of published content.
Communications Lead, Total Rewards
Starbucks
09.2009 - 12.2012
- Collaborated with SMEs to deliver global communications plan for complete re-design and implementation of Starbucks’ annual stock incentive program for 300,000+ employees in 26 countries.
- Assisted internal communications and design teams in developing Starbucks’ 'Bean Stock' campaign and training video, which increased employee engagement around equity compensation by 70%
- Partnered with payroll department to resolve discrepancies related to compensation adjustments or benefit deductions accurately and efficiently.
Education
B.A. - Visual Communication Design
UNIVERSITY OF WASHINGTON
Seattle, WA08-2006
B.A. - Art History
UNIVERSITY OF WASHINGTON
Seattle, WA08-2006
Skills
- HR Program Design and Execution
- HR Strategy Alignment
- HR Metrics & Analytics
- Change Management
- Cross-functional Collaboration
- Program & Project Management
Languages
English
Native or Bilingual
Korean
Professional Working
Timeline
Sr. Program Manager - Total Rewards
Instacart
09.2021 - Current
Employee Communications Manager - Global Talent
LinkedIn
09.2019 - 06.2021
Internal Communications Manager
Dropbox
02.2018 - 05.2019
Communications Manager - Equity Programs
Meta (Facebook)
04.2014 - 02.2018
Sr. Project Manager - Executive Compensation
Expedia
01.2013 - 03.2014
Communications Lead, Total Rewards
Starbucks
09.2009 - 12.2012
B.A. - Visual Communication Design
UNIVERSITY OF WASHINGTON
B.A. - Art History
UNIVERSITY OF WASHINGTON
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