Sylvia Kotseva
Grand Junction ,CO
Summary
Multi-talented and driven sales management professional with passion for sales, design, and exceptional client satisfaction. Equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
20
20
years of professional experience
Work History
Restaurant Sales Manager
MrBravo Philly's & Pizza
Greeley, CO
12.2019 - 12.2021
- Maintained relationships with customers and increased sales by increasing customer satisfaction.
- Coached employees in successful selling methods.
- Managed daily operations, assured quality control, served as a buyer
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Food Truck Sales Manager
Bravo Pizza
Grand Junction, CO
03.2019 - 11.2019
- Set up events, coordinated festivals and wrote contracts.
- Greeted customers, answered menu questions and operated cash register.
- Accepted orders and sent to kitchen for preparation.
- Planned daily menus, purchased and prepped food for service.
- Assisted food prep and assembly on line and served 500 customers per day.
Certified Sales & Leasing Consultant
Grand Junction Subaru Dealership
Grand Junction , CO
03.2017 - 09.2018
- Welcomed clients to showroom and provided product presentation.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate desired vehicles and placed special orders as needed.
- Maintained customer relations and assured professional service at leasing and sales of new and pre-owned vehicles.
Certified Sales & Leasing Consultant
Western Slope Auto
Grand Junction , CO
05.2016 - 03.2017
- Conducted consultative selling and leasing of all vehicles makes and models.
- Completed continuing education courses to update and increase knowledge base.
- Exceeded corporate quotas for monthly policy sales.
Auto Sales Consultant
Grand Valley Auto
Grand Junction , CO
03.2015 - 05.2016
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
- Accompanied customers and demonstrated performance features on test drives.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
Certified Sales & Leasing Consultant
High Country Honda Dealership
Glenwood Springs, CO
08.2014 - 03.2015
- Meeting and greeting clients and answering questions about particular vehicles, financing aspects of purchasing and leasing.
- Attended continuing education courses and workshops to gain additional industry and product knowledge.
- Promoted High Country Hondaproducts and services using upselling and other sales strategies.
- Helping customers sort out and process their financing and purchase options based on their specific situation.
Project and Administrative Coordinator
B. Stolzfus Drywall & Remodeling
Glenwood Springs, CO
01.2014 - 07.2014
- Prepared proposals, materials requirements, typed contracts, sent out invoices
- Tracked project plans and coordinated with customers, designers and construction subcontractors.
- Maintained accounts, cost analysis and followed up on customer satisfaction after project completion.
Retail Sales Consultant & Merchandiser
Courage B. NY Fashion House
Aspen, CO
04.2013 - 12.2013
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Produced solutions for clients promptly and professionally.
- Helped customers complete purchases, locate items and join reward programs.
- Design point of sale and window displays.
Couture Sales Consultant
Ermenegildo Zegna Men's Couture
Aspen, CO
05.2012 - 10.2012
- Provided exceptional customer service to existing and prospective clients.
- Responded to telephone and in-person requests for full service luxury brand experience, custom orders as well as tailoring garments.
- Followed up with existing customers to provide additional support and address concerns.
Retail Sales Consultant
Gorsuch Lifestyle And Fashion
Aspen, CO
10.2011 - 07.2012
- Used consultative sales approach to understand customer needs and recommend relevant offerings promptly and professionally.
- Customer relationship builder, upselling.
- Helped customers complete purchases, locate items and join reward programs.
- Remote selling and catalog sales
Customer Service Agent & Concierge
The Aspen Institute At The Aspen Meadows Resort
Aspen, CO
05.2010 - 10.2011
- Helped large volume of resort guests and conference participants every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail in reservation sales, organization and management of multiple tasks and projects simultaneously.
- Attended to clients as a concierge and personal assistant.
- Generated daily reports and record sheets, receipts and vouchers for accuracy.
- Collaborated with other departments to assure impeccable accommodations of guests on Aspen Meadows Resort Premier Property.
Store Manager & Interior Design Consultant
A Great Find Design Studio
El Jebel , CO
08.2008 - 05.2010
- Managed inventory control, cash control and store opening and closing procedures.
- Merchandised showroom, received and priced new products
- Completed point of sale opening and closing procedures.
- Maximized sales and promotion of interior design services through excellent customer service and adherence to standard practices.
Retail Sales and Interior Design Consultant
Splash Home Furnishings
Glenwood Springs, CO
09.2006 - 08.2008
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections and textile presentations.
- Merchandised showroom and prepared point of sale displays.
- Maintained design library and communicated with vendors on lead times and special orders for clients.
- Participated in furniture selection and documentation of specifications.
Property Management Assistant
Penny Allen Vacation Rentals
St Petersburg , Florida
05.2005 - 05.2006
- Updated web listings and assisted with marketing and advertising.
- Communicated with prospective and current customers.
- Maintained accounting records, wrote contracts and collected payments.
- Maximized sales thru creative resident satisfaction and referral program.
- Responded to service requests and resolved issues to meet tight deadlines
Event Caterer
Sodexho Marriott
Kirksville , MO
03.2000 - 05.2005
- Dining room and table set ups, buffet and serving stations prepation.
- Served for large groups of people and managing various types of food for large events.
- Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
Education
Bachelor Of Arts - Business Administration & Marketing
Truman State University
Kirksville, MO05.2005
Skills
- Operating Procedures and Policies
- Goal oriented
- Flexible and solutions oriented
- Strong organizational skills
- Product and service value builder
- Attentive listening and clear communication
- Ability to work with people from diverse cultural backgrounds
- Networking Events
- Operational Records Review
- Profitability Assessments
- Price Schedules
- Shipping and Receiving Oversight
- Interdepartmental Collaboration
- Customer Complaint Resolution
- Sales Tracking
- Persuasive Negotiations
- Retail Knowledge
- Supplier Relations
- Customer Billing
- Client Base Retention
- Persuasive Selling
- Consultative Selling Techniques
- Business Development and Planning
- Order Management
- Promotions and Marketing Strategies
Accomplishments
- Named "Person of the Month" for multiple months.
- Built strong customer base by maintaining successful client relationships.
- Achieved improved operations through effectively helping with business building and expanding.
- Independent self-starter and accomplished at commission base assignments.
Languages
Bulgarian
Native or Bilingual
French
Limited Working
Russian
Limited Working
English
Full Professional
Timeline
Restaurant Sales Manager
MrBravo Philly's & Pizza
12.2019 - 12.2021
Food Truck Sales Manager
Bravo Pizza
03.2019 - 11.2019
Certified Sales & Leasing Consultant
Grand Junction Subaru Dealership
03.2017 - 09.2018
Certified Sales & Leasing Consultant
Western Slope Auto
05.2016 - 03.2017
Auto Sales Consultant
Grand Valley Auto
03.2015 - 05.2016
Certified Sales & Leasing Consultant
High Country Honda Dealership
08.2014 - 03.2015
Project and Administrative Coordinator
B. Stolzfus Drywall & Remodeling
01.2014 - 07.2014
Retail Sales Consultant & Merchandiser
Courage B. NY Fashion House
04.2013 - 12.2013
Couture Sales Consultant
Ermenegildo Zegna Men's Couture
05.2012 - 10.2012
Retail Sales Consultant
Gorsuch Lifestyle And Fashion
10.2011 - 07.2012
Customer Service Agent & Concierge
The Aspen Institute At The Aspen Meadows Resort
05.2010 - 10.2011
Store Manager & Interior Design Consultant
A Great Find Design Studio
08.2008 - 05.2010
Retail Sales and Interior Design Consultant
Splash Home Furnishings
09.2006 - 08.2008
Property Management Assistant
Penny Allen Vacation Rentals
05.2005 - 05.2006
Event Caterer
Sodexho Marriott
03.2000 - 05.2005
Bachelor Of Arts - Business Administration & Marketing
Truman State University
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