Summary
Work History
Education
Skills
Timeline
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Sylvia Krause

Sylvia Krause

Longview,WA

Summary

Dynamic and detail-oriented Certified Pharmacy Technician with extensive experience at Walmart Pharmacy. Proven track record in optimizing inventory management and enhancing patient care through effective problem-solving and collaboration. Adept at prescription processing and ensuring HIPAA compliance, resulting in improved operational efficiency and customer satisfaction.

Work History

Lead Pharmacy Technician

Walmart Pharmacy
  • Supervised Number pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Reviewed and verified customer information and insurance provider information.
  • Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
  • Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.

Pharmacy Technician

Walmart Pharmacy
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Managed opening and closing duties for pharmacy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.

Pharmacy Assistant

Walmart Pharmacy
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Counted and labeled prescriptions with correct item and quantity.
  • Updated computer system with current customer, payment and inventory information.
  • Supported operations with filing, copying and faxing.
  • Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
  • Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
  • Provided technical support for pharmacy computer systems, ensuring uninterrupted operations.
  • Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
  • Enhanced team communication, organizing regular meetings to discuss workflow improvements.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Greeted customers at counter and provided excellent customer service.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Generated labels for prescriptions and maintained accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Input patient information into computer system for prescription orders.

Automotive Technician

Walmart
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Performed safety and emissions inspections.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.

Grocery Clerk

Market Place
  • Supervised Number pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Reviewed and verified customer information and insurance provider information.
  • Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
  • Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.

Education

Pharmacy

Ra Long High School
Longview, WA
06.2003

Skills

  • Problem-solving skills
  • Inventory control
  • Order verification
  • Pharmaceutical calculations
  • Drug inventory control
  • Prescription processing
  • HIPAA
  • Insurance verification
  • Regulatory compliance
  • Insurance billing
  • Drug storage procedures
  • Team collaboration
  • Updating medication histories
  • Manual and automated medication dispensing
  • Pharmacy and customer records management
  • Drug utilization review
  • Medication dispensing
  • Sterile technique
  • Patient confidentiality
  • Pharmacy operations management
  • New hire onboarding
  • Staff development
  • Workflow optimization
  • Advanced math skills
  • FDA compliance
  • Proper labeling
  • Point of sale systems proficiency
  • Medication storage
  • FDA and HIPAA compliance
  • Quality assurance and control
  • Pharmacy operations
  • Drug storage
  • Proper labeling procedures
  • Prioritization and organization
  • Data entry
  • Employee training
  • Confidentiality and HIPAA
  • Dispensing medications
  • Resolving complaints
  • Staff leadership
  • Patient profile setup
  • Drug inventory management
  • Inventory management
  • Prescription filling and labeling
  • Customer service
  • Cash register operations
  • Medication storage and labeling
  • Certified pharmacy technician
  • Team coordination
  • Insurance processing
  • Attention to detail
  • Certified pharmacy technician (cpht)
  • Medical insurance claims processing
  • Relationship building
  • Verifying orders
  • Receiving incoming supplies
  • Medicare and medicaid process
  • Inventory tracking
  • Stocking shelves
  • Confidentiality practices
  • Medication documentation
  • HIPAA compliance
  • Interpreting and processing medication orders
  • Prescription refill fulfillment
  • Payment processing
  • Wholesale ordering
  • Prescription order verification
  • Processing payments
  • Item pricing
  • Creative thinking
  • Heartsaver first aid (first aid)
  • FDA drug safety guidelines
  • Prescription pricing
  • Product markdowns
  • Supply restocking
  • Customer identification checks

Timeline

Lead Pharmacy Technician

Walmart Pharmacy

Pharmacy Technician

Walmart Pharmacy

Pharmacy Assistant

Walmart Pharmacy

Automotive Technician

Walmart

Grocery Clerk

Market Place

Pharmacy

Ra Long High School

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Sylvia Krause