Managing Director Assistant II
FedEx Express
03.2024 - 05.2024
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Led cross-functional teams to achieve company-wide growth objectives, fostering collaboration and innovation.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Established a high-performing executive team, recruiting top talent from diverse industries to drive organizational excellence.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Spearheaded corporate reorganization efforts, realigning internal resources to better support growth objectives.
- Monitored and coordinated workflows to optimize resources.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- greeted clients and make the feel comfortable, both in person and over the phone
- Provided recommendations according to customer needs or preferences
- Directed Vendors to the appropriate departments for classes or on one-on-one training
- Ensured company's records are up to date
- Alerted the management of potential security issue
- Setup and managed the daily schedules and calendars of company executives
- Prepared and / or edited documents, such as expense reports, memos and invoices
- Created spreadsheets, managed databases, prepared presentations
- Ordered necessary office supplies
- Answered hone calls and took messages
- Welcomed all visitors and interacted with them
- Managed and scheduled all meetings using MS Teams, WebEx, Zoom, MS Outlook
- Managed traditional paper and / or electronic filing systems
- Served as the primary contact for the department and liaison for the Vendors
- Assisted and supported two Managing Directors and their team
- Covered for other admins when they are out of the office
- Organized meetings and events for various board meetings and other management
- Completed verifications and background checks on new employees
