Sylvia Lay
Madison,AL
Summary
Dynamic leader with a proven track record at Quality Plus Production Inc., enhancing operational efficiency and customer satisfaction. Skilled in operations management and customer relations, I innovated products and spearheaded events that significantly increased loyalty rates. Expert in business analysis with a knack for fostering strong client relationships, consistently exceeding sales targets.
Overview
36
36
years of professional experience
Work History
Manager Owner
Quality Plus Productuction Inc.
02.2008 - 10.2017
- Innovated new products or services based on market trends to stay competitive in the industry.
- Managed inventory control systems, optimizing stock levels for maximum efficiency without compromising availability or quality.
- Directed the planning and execution of special events or promotions that drove customer engagement and loyalty rates higher than ever before.
- Managed day-to-day business operations.
- Ensured compliance with industry regulations, maintaining legal standing as a responsible business owner.
- Increased customer satisfaction through exceptional service and timely response to inquiries.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Field Sales Representative
Nu Horizons Electronics
01.1990 - 10.1995
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Maintained responsibility for Number accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Assisted management in identifying new market opportunities and expanding the company''s customer base.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Coordinated closely with internal departments such as logistics ensuring timely delivery of products thereby enhancing customer satisfaction levels.
- Negotiated prices, terms of sales and service agreements.
Inside Sales Representative
Rep Inc
08.1981 - 01.1990
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
Education
Diploma -
Susan Moore High School
Clarence, AL05.1977
Skills
- Small business operations
- Customer relations
- Operations management
- Business analysis
- Marketing expertise
Timeline
Manager Owner
Quality Plus Productuction Inc.
02.2008 - 10.2017
Field Sales Representative
Nu Horizons Electronics
01.1990 - 10.1995
Inside Sales Representative
Rep Inc
08.1981 - 01.1990
Diploma -
Susan Moore High School
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