Sylvia Lewis
Richmond,VA
Summary
Dynamic and compassionate healthcare professional with a proven track record at ManorCare Imperial, excelling in patient-focused care and EHR systems expertise. Demonstrated ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Achieved a significant reduction in no-show rates by implementing timely follow-ups, showcasing strong organization and interpersonal skills.
Overview
29
29
years of professional experience
Work History
Patient Scheduler
Rosedale Health Rehab
08.2023 - Current
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Verified insurance coverage and obtained pre-authorizations.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Identified trends in appointment availability data, suggesting improvements to better meet patient needs and preferences.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Confirmed patient appointments day before scheduled.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Central Supply Clerk
ProMedica
06.2022 - Current
- Assisted in budget control by monitoring supply usage and adjusting orders accordingly.
- Optimized storage space utilization, routinely reorganizing supplies to maximize available room.
- Collaborated with team members to develop standard operating procedures for central supply tasks, enhancing overall productivity levels within the department.
- Promoted a culture of continuous improvement by regularly reviewing central supply processes and suggesting enhancements for efficiency gains.
- Supported cost-saving initiatives, identifying opportunities for bulk purchases or alternative suppliers when appropriate.
- Expedited restocking processes by promptly processing incoming shipments and distributing materials as needed.
- Complied with regulatory requirements, conducting routine audits on stored materials'' expiration dates and disposing of expired supplies properly.
- Ensured timely delivery of medical supplies by coordinating with various departments and vendors effectively.
- Maintained accurate records of purchase orders, invoices, and delivery confirmations for audit purposes.
- Facilitated smooth departmental operations through effective communication with nursing staff and other hospital personnel regarding supply needs and availability.
- Proactively identified potential stock shortages, taking necessary steps to reorder items before depletion occurred.
- Managed time-sensitive orders efficiently, prioritizing urgent requests to ensure prompt delivery of critical supplies.
- Sustained strong vendor relationships through consistent communication about order status updates or issues that arose during transactions.
Nursing Assistant
Manorcare Imperial
07.1996 - 06.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Education
Associate Degree in Nursing - Nursing
Centera College
Richmond, VA01-2008
Associate of Applied Science - Medical Assistant
Bryant And Stratton
Chesterfield, VA08-2002
Skills
- Following up with patients
- Loading and unloading
- Patient feeding
- Strong organization
- Basic life support
- Direct patient care
- Recording vital signs
- Patient confidentiality
- Safety procedures
- Patient-focused care
- Patient registration
- Mobility assistance
- Insurance verification
- Order fulfillment
- Catheter care
- Verifying insurance
- Companionship and emotional support
- Medical terminology
- Transportation management
- Light housekeeping
- Data entry proficiency
- Client documentation
- Appointment scheduling
- Healthcare ethics
- Updating charts
- Computer literate
- Follow-up skills
- HIPAA
- Supply chain
- Behavior redirection
- Records management
- Supply restocking
- Stock control
- EHR systems expertise
- Materials handling
- Continuing education
- Multi-line phone systems
- Medical records management
- Confidentiality
- Catheter change and preparation
- Office workflow support
- Medical record tracking
- Personal hygiene support
- Patient care and safety
- Healthcare
- Linen management
- Monitoring fluids
- HIPAA compliance
Timeline
Patient Scheduler
Rosedale Health Rehab
08.2023 - Current
Central Supply Clerk
ProMedica
06.2022 - Current
Nursing Assistant
Manorcare Imperial
07.1996 - 06.2022
Associate Degree in Nursing - Nursing
Centera College
Associate of Applied Science - Medical Assistant
Bryant And Stratton
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