Sylvia Leyva
Academic Advisor
Fresno,CA
Summary
Proactive Academic Advisor with 10 years delivering comprehensive advising, leadership, recruitment and supportive services to students and community residents. Exceptional educational student plans establishing trust and influence in student success. In depth knowledge of transfer requirements including transcript evaluations., vocational training options and career exploration.
In addition, previous safety professional , skilled certified EMT-B Safety Technician with documented history of rendering first aid for injured or sick workers in compliance with OSHA best practices. 5 years of experience providing pre-hospital emergency response in a industrial setting. Qualified in health and safety needs in industrial or any environment. Committed to providing a safe working environment with compliance to safety programs. Catalyst for change through prevention and awareness programs to decrease incidents through an educational and community based approach.
Lastly , experienced Cashier / Inventory Managemet Associate over 10 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Academic Advisor
West Hills College
Firebaugh, CA
02.2014 - 01.2020
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression for general population including categorical programs. SSS/Trio / EOPS
- Worked independently and maintained program case load of 125 students, updated student education plans, petitions to graduate, appeals and evaluated transcripts.
- Recruited and supervised tutors, mentors and work-study students on campus in various departments. Conducted Career Cafe workshops to assist student in career exploration, job analysis and career planning.
- Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Coordinated community service projects and educational fieldtrips.
Student Services Technician
West Hills College
Coalinga, CA
01.2012 - 02.2014
- Answered student inquiries in-person, by telephone and through emails. Handled administrative work associated with college admissions and registration process. Served diverse student needs by collaborating with advisors and counselors. Processed over 100 transactions during registrations enrollment periods
- Provided students with information about campus resources and categorical programs available.
- Processed payments and weekly deposits and performed other customer service duties as assigned
- Maintained student satisfaction with forward-thinking strategies focused on addressing studentneeds and resolving concerns.
Inventory Management Associate / Head Cahier
Home Depot
Los Banos / Madera , CA
2008.07 - 2013.04
- Completed physical daily inventory counts
- Recorded information, shortages and discrepancies of on-hands product counts . Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Responsible for replenishing cash in self check-outs, and all front end registers, managing breaks and front end employee coverage.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Completed Safety Management Course IT 92 - Principles of Safety Management focusing on safety legislation and programs; management/supervisory and employee responsibilities and attitudes; physical hazards associated with chemicals, equipment, fire, compressed gases; other topics include eye, stress, drugs, lifting office, and noise safety.
SASP Coordinator
Centro La Familia Advocacy Services
Fresno, CA
06.2010 - 02.2012
- Managed services and oversaw grant for compliance with uniform guidance and grant-specific cultural requirements.
- Participated in advocacy, outreach and educational services to victims and addressed mental health awareness and positive sense of well-being in underserved communities.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Student Service Community Liaison
Westside Institute Of Technology
Mendota, CA
02.2008 - 03.2010
- Conducted workshops to promote free vocational trainings, networked with Workforce, Department of Social Services, Unemployment Department and other local agencies
- Distributed monthly community newsletters to inform community residents of free vocational trainings
- Surveyed local participants to address problematic obstacles and needed future resources in community
- Handled over 50 calls per day to address customer inquiries on registration for vocational trainings
- Recruited instructors and new staff members for department when needed
- Monitored student interest database to keep student databases updated for future vocational trainings
EMT-B Safety Technician / Seasonal Worker
Neil Jones Food Company
Firebaugh, CA
07.2006 - 09.2008
- Responded to injured employees to gather incident and medical history information, provided emergency care, investigated accidents, safety concerns, completed bodily injury reports, and escorted injured employees to emergency hospital if needed. Referred injured employees out to medical providers for futher evaluations, and completed DWC forms as needed.
- Maintained efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care and followed safety protocols.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Cleaned, bandaged employee wounds and injuries prior to work assignments .
- Daily checks of first aid kits, identify hazards and recommended corrective measures for defective or unsafe equipment
- Designed Fire / Evacuation maps
- Conducted Safety tailgates
Assistant Manager
J And L Video
Mendota , CA
1990.08 - 1994.03
- Resopnsible for opening and closing local video store , including arming and disarming security alarms , scheduling stereo installations and resolving customer complaints
- Strengthened video and stereo merchandising and promotional strategies to drive customer engagement and boost sales during community sidewalk super sales
- Reconciled daily paid on account ledgers and shifts opening and closing registers
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences on current video releases
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Education
Special Major / Certificate - Sociology / Humanics Department
California State University - Fresno
Fresno, CA12.2013
Associate of Arts - Business Administration / Business Management
West Hills College
Coalinga, CA05.2008
Associate of Arts - Liberal Studies Social And Behavioral
West Hills College - Coalinga
Coalinga, CA05.2008
Associate of Science - Administration of Justice
West Hills College - Coalinga
Coalinga, CA05.2008
Skills
- Career Exploration and Academic Planning
- Leadership Skills / Recruitment Skills
- Course Advising and Planning
- Recruitment Management
Timeline
Academic Advisor
West Hills College
02.2014 - 01.2020
Student Services Technician
West Hills College
01.2012 - 02.2014
SASP Coordinator
Centro La Familia Advocacy Services
06.2010 - 02.2012
Inventory Management Associate / Head Cahier
Home Depot
2008.07 - 2013.04
Student Service Community Liaison
Westside Institute Of Technology
02.2008 - 03.2010
EMT-B Safety Technician / Seasonal Worker
Neil Jones Food Company
07.2006 - 09.2008
Assistant Manager
J And L Video
1990.08 - 1994.03
Special Major / Certificate - Sociology / Humanics Department
California State University - Fresno
Associate of Arts - Business Administration / Business Management
West Hills College
Associate of Science - Administration of Justice
West Hills College - Coalinga
Associate of Arts - Liberal Studies Social And Behavioral
West Hills College - Coalinga
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