Sylvia Little
Leeds,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Application Instructor
Jack Henry
06.2006 - Current
- Conduct various teller application training sessions for new and existing financial institutions.
- Update documentation for the various product design training classes.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent training management techniques.
- Assisted in curriculum development, ensuring alignment with company standards and best practices for effective instruction.
- Scheduled conferences calls with new and existing financial institutions to discuss upcoming training sessions.
- Modified lessons and curriculum to accommodate diverse learner.
- Other duties assigned; working teller releases and customer support cases.
Regional Teller Trainer
SouthTrust Bank
04.1999 - 10.2005
- Conducted a two week teller training session. The training session covered all aspects of teller including daily duties to bank regulations.
- Improved teller efficiency by developing and implementing comprehensive training sessions.
- Enhanced coaching sessions for individual tellers by onsite visits with new tellers after completing training course.
- Streamlined onboarding process for new hires, ensuring they were quickly integrated into the team and fully trained.
- Conducted regular assessments of teller performance, identifying areas for improvement and adjusting training methods accordingly.
- Contributed to overall branch success by helping trainees develop strong customer service skills, leading to increased repeat business from satisfied clients.
- Provided constructive feedback during one-on-one coaching sessions, empowering employees to improve their performance continually.
- Adapted quickly to changes in banking technology or regulations, incorporating updated information into existing training programs as needed.
- Analyzed and evaluated training effectiveness and program outcomes.
Teller Supervisor/Deposit Operations
Phenix Girard Bank
09.1994 - 04.1999
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Counted cash drawers and made bank deposits.
- Examined tellers' reports of daily transactions for accuracy.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
- Cross trained in mortgage loan clerk and deposit operations specialist. Processing item exceptions, sending and receiving cash letters.
Education
No Degree - Business
Hartford Community College
Bel Air, MDAssociate - Business
Huffsteler Business College
Mobile, AL10.1987
High School Diploma -
Mobile County High
Grand Bay, AL05.1985
Skills
- Curriculum Development
- Class Instruction
- Continuing Education
- Testing and Grading *
- Public Speaking
- Ability to motivate students
- Effective lesson planning
- Expertise in subject matter
- Strong communication skills
- Collaborative team player
Timeline
Application Instructor
Jack Henry
06.2006 - Current
Regional Teller Trainer
SouthTrust Bank
04.1999 - 10.2005
Teller Supervisor/Deposit Operations
Phenix Girard Bank
09.1994 - 04.1999
No Degree - Business
Hartford Community College
Associate - Business
Huffsteler Business College
High School Diploma -
Mobile County High
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