SYLVIA LOPEZ

• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Handled customer inquiries and suggestions courteously and professionally.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor with track record of customer wait time via computer entry on service delivery and completion.
• Answered constant flow of customer calls with minimal wait times.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.
• Maintain speed and accuracy in food production.
• Complied with food storage and handling procedures for safe, hygienic operations and PPE requirements.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Organized work to meet demanding production goals.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Inspect final product to assess compliance with quality standards and established tolerances.
• Assembled and packaged food items securely to meet company standards.

• Worked under supervision of Vice-President and CEO of Company
• Telemarketer & Bilingual Assistant in Worker's Comp Insurance Department.
• Contact and Schedule appointments for agent to meet with potential clients within AG and Construction Fields on products and services available regarding Worker's Compensation Coverage.
• Opportunity to increase the company's investment on a newly opened contract within the AG Industry in the area of Kern County.
• Organized and coordinated conferences, monthly reports and meetings held with agent and potential clients.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data collected.
• Respond to emails and other correspondence to facilitate communication and enhance business processes.
• Screened calls and emails and initiated actions to respond or direct messages for manager feedback.

Organized documents to manage paper and electronic filing systems of clients.

• Interviewed clients to obtain information relevant to cases.
• Researched statutes, decisions, legal articles, and codes.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
• Contacted clients to schedule appointments and discuss progress of cases.
• Completed electronic filings, initiated billing statements, and managed firm administrative matters.

• Organized documents to manage paper and electronic filing systems of clients.
• Researched and analyzed legal issues and cases to provide accurate advice to clients.
• Contacted clients to schedule appointments and discuss progress of cases.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Communicated pertinent information to clients via phone, email, and mail.
• Collected on miscellaneous accounts for the General Office on behalf of Sandra Kharazi.

• Interviewed clients to obtain information relevant to cases.
• Organized documents to manage paper and electronic filing systems of clients through Lexis-Nexis software.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Completed electronic filings, initiated billing statements, and managed firm administrative matters.
• Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
• Communicated pertinent information to clients via phone, email, and mail.

• Completed data entry tasks with accuracy and efficiency.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Followed established procedures to enter and process data correctly.
• Followed data entry protocols, rules and regulations.
• Processed United States Postal mail via scanned electronic system processing.

• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
• Created and developed lesson plans to meet students' academic special needs within the Migrant Program.
• Fostered student curiosity and interest through creative hands-on activities.
• Contacted parents via phone for meetings scheduled with Teacher on progress of student follow-up.
• Delivered learning materials for In-Home instruction in basic math lessons to students during summer school.
• Assistant in the Reading class at Valley Oak Middle School through the Migrant Ed Program focusing on those students enrolled in the program. Also assisted the students with special needs and non-English speaking background at Highland Elementary School.