Sylvia Lopez
Houston,TX
Summary
Versatile and results-oriented professional with extensive experience at Best Value Insurance, adept in reception management and providing impeccable customer service. Demonstrated ability to improve client retention rates through exceptional service and efficient handling of accounts payable/receivable. Skilled in fostering professional environments and streamlining administrative processes for enhanced productivity.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Best Value Insurance
12.2022 - 11.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Receptionist
Payne & Payne Law Firm
10.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained court calender
Deli Production Associate
HEB
08.2021 - 10.2022
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used equipment properly to avoid workplace hazards or injuries.
- Met production targets and tight deadlines by collaborating closely with team members.
Receptionist /Assistant HR Officer/Accounts Administrator
Callworks Media / Office Shines
07.2019 - 08.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed multi-line telephone system and greeted claimants during office visits.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
- Typed and executed client contracts.
- Processed accounts payable and receivable. Maintained invoices
- Ordered supplies
- Processed and wrote checks for payroll
- All office administrative paperwork such as hiring, terminating, spreed sheets, office memos, and worked closly with owners needs.
Education
Associate of Arts - Accounting And Finance
Career Point
San Antonio, TX07-2006
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Accounts Payable / Receivable & Payroll
- Professional Demeanor
- Impeccable customer service
- Mail handling
- Document management
Timeline
Receptionist Administrator
Best Value Insurance
12.2022 - 11.2024
Receptionist
Payne & Payne Law Firm
10.2022 - 12.2022
Deli Production Associate
HEB
08.2021 - 10.2022
Receptionist /Assistant HR Officer/Accounts Administrator
Callworks Media / Office Shines
07.2019 - 08.2021
Associate of Arts - Accounting And Finance
Career Point
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