Sylvia Lugo
Bayville
Summary
Diligent and detail-oriented Operations Supervisor with over 10 years of experience in office management, staff supervision, and customer relations across diverse industries. Expertise in streamlining operations and managing administrative processes, complemented by a proven track record of leading teams in fast-paced environments. Strong background in scheduling, financial tracking, and compliance, demonstrating a consistent ability to enhance efficiency while ensuring exceptional client satisfaction. Bilingual in English and Spanish, facilitating effective communication in multicultural settings.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
Resolve Pest Management
04.2019 - Current
- Lead daily operations for a growing pest management company, overseeing scheduling, dispatch, and workflow for multiple field technicians.
- Supervise, train, and support staff, ensuring compliance with company policies, safety procedures, and quality standards.
- Manage client accounts, resolve escalated customer issues, and maintain strong professional relationships with commercial and residential clients.
- Monitor budgets, invoices, and expense reports to maintain financial accuracy and control overhead costs.
- Develop and implement operational strategies that improved team efficiency, service delivery, and customer satisfaction ratings.
- Coordinate vendor relations, supply ordering, and inventory management to support uninterrupted service operations.
Office Manager
Bugaboo Pest Control
04.2016 - 03.2019
- Maintained client records for over 20 building managers and properties.
- Drafted correspondence, invoices, reports, and company-wide memorandums.
- Scheduled appointments and coordinated weekly technician routes.
- Prepared and distributed timesheets, truck hours, and field documentation for 6–9 technicians.
- Reduced overhead costs by taking on expanded office responsibilities.
- Trained new employees in software use, policies, and procedures.
- Designed company’s first employee training manual to standardize onboarding.
Office Manager
Mihlon Family Chiropractic Center
04.2015 - 04.2016
- Oversaw daily office operations, including scheduling, billing, and patient relations.
- Managed vendor invoices, payments, and supply inventory.
- Organized office events and created marketing brochures to generate new patients.
- Maintained filing systems and coordinated weekly staff meetings.
Front Desk Receptionist
Battaglia Chiropractic Center
08.2012 - 03.2015
- Greeted 50–100 patients daily, scheduled appointments, and managed account records.
- Collected deposits, fees, and insurance payments.
- Escorted patients to exam and treatment rooms.
- Managed filing, copying, scanning, and correspondence for patient records.
Party Planner
CB Huntington's Restaurant & Amusement
01.2006 - 01.2009
- Coordinated themed parties and events, managing client expectations and budgets.
- Organized vendors, food, décor, and entertainment.
- Frequently performed in-character as princesses and animated characters, engaging children through games and activities.
Education
Bachelor’s Equivalent - Criminal Justice/Business
Johnson & Wales University
01.2012
Diploma - undefined
Central Regional High School
01.2009
Skills
- Operations & Office Management
- Staff Training & Leadership
- Human Resources & Employee Orientation
- Calendar & Schedule Management
- Data Entry & Records Management
- Customer Service & Client Relations
- Project Coordination & Workflow Improvement
- Bilingual: English & Spanish
- Typing Speed: 65 WPM
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Resolve Pest Management
04.2019 - Current
Office Manager
Bugaboo Pest Control
04.2016 - 03.2019
Office Manager
Mihlon Family Chiropractic Center
04.2015 - 04.2016
Front Desk Receptionist
Battaglia Chiropractic Center
08.2012 - 03.2015
Party Planner
CB Huntington's Restaurant & Amusement
01.2006 - 01.2009
Diploma - undefined
Central Regional High School
Bachelor’s Equivalent - Criminal Justice/Business
Johnson & Wales University
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