Sylvia Maddox
Orange,CA
Summary
Detail oriented phlebotomist with a commitment to patient care and efficient, safe sample collection. Recognized for efficient specimen handling and effective communication, contributing to high-quality laboratory results.
Overview
8
8
years of professional experience
Work History
Content Manager
Ambrosia Collective
Costa Mesa, CA
09.2023 - Current
- Developed and implemented content strategy aligning with brand vision and audience engagement goals.
- Collaborated with cross-functional teams to ensure cohesive messaging across all channels.
- Managed editorial calendar, ensuring timely delivery of high-quality content across platforms.
- Analyzed performance metrics to refine content strategies and enhance audience reach.
Customer Success Manager
Frunutta LLC
Santa Ana, CA
06.2019 - 08.2023
- Led customer onboarding initiatives, ensuring smooth transitions and high satisfaction rates.
- Developed training materials for clients, enhancing product understanding and usage effectiveness.
- Implemented feedback mechanisms to gather client insights, driving continuous improvement in service delivery.
- Analyzed customer data trends, identifying opportunities for upselling and improving retention strategies.
- Conducted regular check-ins with clients to assess satisfaction levels and proactively address concerns.
Phlebotomist Technician
Lab Corp
Phelan, CA
01.2019 - 06.2019
- Performed venipuncture and capillary draws with precision and adherence to safety protocols.
- Collected patient specimens while ensuring accurate labeling and documentation for laboratory analysis.
- Maintained cleanliness and organization of work area, ensuring compliance with health regulations.
- Assisted in training new staff on phlebotomy techniques and best practices for patient interaction.
Phlebotomist Technician
Barstow Community Hospital
Barstow, CA
02.2018 - 06.2019
- Collected blood samples efficiently while adhering to safety protocols and regulatory standards.
- Prepared specimens for laboratory analysis, ensuring proper labeling and documentation.
- Assisted in training new staff on phlebotomy techniques and best practices.
- Maintained inventory of supplies, ensuring availability for daily operations.
Education
Certificate - Phlebotomy
American University of Medical Technology
Victorville, CA10-2016
Skills
- Proficient in sample collection techniques of all ages
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Data entry
- Quality control
Timeline
Content Manager
Ambrosia Collective
09.2023 - Current
Customer Success Manager
Frunutta LLC
06.2019 - 08.2023
Phlebotomist Technician
Lab Corp
01.2019 - 06.2019
Phlebotomist Technician
Barstow Community Hospital
02.2018 - 06.2019
Certificate - Phlebotomy
American University of Medical Technology