Sylvia Marquez-Cruz
Federal Way,WA
Summary
I have always been self-motivated, with all the years of experience I have had in guest services, the medical field, and leadership. I am always willing to try new job opportunities and take on new duties to help improve my skills. I have always been a hard worker, a great multi-tasker, and I am really dedicated to pushing myself to always go above and beyond my role to someday be able to further my career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative II
HealthPoint Family Care
Auburn, WA
11.2022 - Current
- I work for a program called 'Whole Care'. We help patients in our community with complex situations in life.
- I work with a great addiction medicine team.
- I mostly check in patients and make appointments as well as making sure they get their next appointment scheduled.
- I also had learned to go above and beyond my role to help patients switch insurances to get in network with our clinic.
- I answer incoming calls from patients and community partners to help them with any questions or requests they need.
- In our program getting ROIs or any communication forms are really important so we are able to get in contact or receive/send records with any outside facilities our patients are being seen at.
- I book rides such as Ubers and Hopelink to help patients get to their appointments in clinic or specialty clinics.
- I make sure to write down data and track everything with knowing which patients qualify for rides, how many have received bus tickets, how many gas cards were given to a patient and tracking Uber rides.
- I take care of the inbox and appointment requests daily.
- I work on a referral sheet that gets added daily from one of our community partners We Care. They send us patients who are needing our care.
- On top of Whole care duties, I am also in charge of doing PSR2 duties such as billing and claim edits.
- I manage schedules and patient requests for primary care for a behavioral health provider and a psychiatric provider.
Patient Care Coordinator/Vision Therapist Assistant
EYE See Clinic
Bellevue, WA
08.2021 - 11.2022
- I was a Patient Care Coordinator that took care of all the phone calls and scheduling.
- I took payments, checked insurances and also had to manage faxes.
- I also started to train as a Vision Therapist Assistant.
- Our clinic provides vision therapy after being evaluated for a Functional Vision Evaluation.
- I help patients who have functional vision concerns in their eye and help them to be able to adjust better to their daily lives.
- We would take field trips to elementary school districts.
- We would target districts that had a high percentage of children who have not ever had an eye exam, and able to afford exams and/or glasses.
- We worked really well with Medicaid programs to be able to provide free glasses to children.
- As a Vision Therapist Assistant I was able to learn to help children who had eye concerns related to special needs, learning disabilities, dyslexia, lazy eye and ADD/ADHD.
Dock Clerk
Damco Distribution
Sumner, WA
07.2019 - 08.2021
- I started off as an associate learning how to throw and/or run Walmart equipment from the trailers to their destination.
- I was then given a great opportunity to move up as a Dock Clerk and caught up quick with the role.
- I take care of any problems labels and also all of the shipping and receiving that needed to be done for the 10 hour shifts every day.
- I had to make sure the trailers have the correct equipment and correct quantity.
- We would get flagged if we weren't making sure labels were being created for the correct trailer of the supplies that were being sent out.
- I had to be really great at math to add all the quantity of supplies in each trailer for the day when we would finish up reports.
Inspector
HILTON GARDEN INN
SeaTac, WA
09.2019 - 03.2020
- As an Inspector I would have to document results of each inspection of a room and make sure each room was stocked and clean entirely.
- Every morning as an opener I would have to assign rooms accordingly to who would show up to work that day.
- I had to make sure staff was cleaning each room in a timely matter and if anyone needed help, I would have to coordinate who would be able to get extra rooms depending on the day.
- I would collaborate with housekeeping and maintenance staff to address any facility issues.
- I had to manage customer complaints and fix any issues to complete satisfaction.
- I was in charge of making orders for the hotel housekeeping staff to make sure we had all the supplies needed to clean and also to stock up the rooms.
- I would have to be the last one to leave to make sure all the housekeeping completed their jobs so I can report at the end of the day.
- There would be some days where we would be short staffed so I would jump in to help housekeeping when needed to make sure we all finished in a timely manner for the next check in.
Inspector
HAMPTON INN AND SUITES
Federal Way, WA
08.2018 - 03.2019
- I would supervise employees and make sure they would get their job done in a timely manner before the next guests would check in.
- I had to place housekeeping staff on specific shifts and room blocks based on their abilities and daily requirements.
- I collaborated with front desk to respond to all guest requests.
- When there would be a room that was damaged, I would have to make reports and submit repair requests to maintenance team.
- I would daily have to make sure everything was good to go and check in on the team to make sure they were also good.
- I would have to assign lunches and breaks between 15 housekeeping staff and be able to make sure to meet the teams' requests.
- I would open and close daily to create schedules and report end of the day to the housekeeping manager.
Warehouse Worker
AMAZON
Kent, WA
06.2018 - 08.2018
- I had to create accurate labels to customer packages to prevent unnecessary delays.
- I was a Picker, so I had to be in my station and meet the speed qualifications for a 10-hour shift with small breaks in between.
- I had a kiosk that would tell me what supplies to get from the machines that would come up to us and place them in a certain box to ship out.
- I had to identify lost or missing merchandise and report issues to the supervisor.
- To be a worker you needed to be able to stand for an extended period of time and also be able to lift up to 60 pounds.
Shift Leader
DAIRY QUEEN
Auburn, WA
07.2017 - 05.2018
- I had to monitor employee performance and safety.
- I would be left in charge when there was no manager in yet.
- I had to learn to open and close the store and run all the reports from the morning to the night.
- I would do a weekly inventory, resolve discrepancies and complete paperwork and payments to keep the system accurate.
- I was a part of reviewing applicant resumes and being part of interviews.
- I would participate in daily shift exchanges to coordinate tasks with other team leaders and employees.
- I would make sure the work area was cleaned and stock regularly to keep team efficient, busy and eliminate any safety concerns.
- If any customer had a concern, I would be the one to problem solve and make sure the customer left our store satisfied.
Education
Medical Assisting - Medical Assistance
Pima Medical Institute
11.2019
HIGH SCHOOL DIPLOMA - Auburn, WA
Auburn Senior High School
Auburn, WA06.2017
Skills
- Administrative experience
- Patient scheduling
- Microsoft Word/Excel
- Patient care
- Organizational skills
- Customer training
- Leadership skills
- Customer service
- Problem solver
- Communication skills
- Guest services
- Hospitality
- Food safety
- Cash management
Certification
• Medical Assistant Certification, 09/01/18
• Driver's License, Valid
• Driver's License, Valid
Timeline
Patient Service Representative II
HealthPoint Family Care
11.2022 - Current
Patient Care Coordinator/Vision Therapist Assistant
EYE See Clinic
08.2021 - 11.2022
Inspector
HILTON GARDEN INN
09.2019 - 03.2020
Dock Clerk
Damco Distribution
07.2019 - 08.2021
Inspector
HAMPTON INN AND SUITES
08.2018 - 03.2019
Warehouse Worker
AMAZON
06.2018 - 08.2018
Shift Leader
DAIRY QUEEN
07.2017 - 05.2018
Medical Assisting - Medical Assistance
Pima Medical Institute
HIGH SCHOOL DIPLOMA - Auburn, WA
Auburn Senior High School