Sylvia Martinez
Tucson,AZ
Summary
Newly licensed Aesthetician with a comprehensive 600-hour professional training background, complemented by five years of dedicated customer service & sales experience. Is passionate about empowering clients to feel confident and radiant in their own skin. Adept at creating personalized skincare routines and providing treatments that are catered to the clients skin care needs. Committed to staying educated on the latest industry trends and techniques to deliver exceptional service and results. Eager to bring expertise to a dynamic team to enhance client satisfaction & retention, all while creating a positive experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Arizona Southwest Solar & Electric
03.2023 - 02.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed approximately 150 customer accounts and Solar monitoring applications
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints by 50% , proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Researched and corrected customer concerns to promote company loyalty.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Chiropractic Assistant
Arizona Chiropractic and Spine Rehabilitation
01.2022 - 03.2023
- Greeted patients, verified insurance and collected co-payments
- Maintained patient records and updated information in the electronic health record system
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available
- Scheduled aappointments for patients both in person and over the phone
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation
- Ensured cleanliness of equipment used during treatments
- Instructed patients on how to use therapeutic exercises and stretches properly at home to speed recovery time
- Provided support to patients experiencing pain or discomfort before or after treatment sessions
- Completed paperwork related to billing procedures accurately according to established protocols.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Mobile Expert
T-Mobile
12.2020 - 06.2021
- Provided customer service and technical support for mobile devices, tablets, and other wireless products
- Assisted customers in setting up new devices and transferring data from old to new devices
- Conducted product demonstrations to customers in store or remotely via video chat or phone call
- Diagnosed software issues on mobile devices using troubleshooting techniques
- Resolved customer complaints regarding their mobile device experience in a timely manner
- Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online
- Tracked sales trends within the industry to stay informed about the newest technologies and products available
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
License - Aesthetics
Empire Beauty School - Central Tucson
Tucson, AZ06.2024
High School Diploma -
Tucson Magnet High School
Tucson, AZ05.2019
Skills
- Expert skin analysis
- Dermaplaning
- Microdermabrasion proficiency
- Waxing and threading
- Chemical Peel Expertise
- Ultrasonic skin care
- Classic Eyelash extension application
- Eyebrow and lash tinting
- High-Frequency Treatments
- Manual lymphatic drainage
- Nano infusion
- Back facial treatments
- Lash lifts
- Brow Lamination
- Make-up Application
- Customer Service
- Microsoft Outlook, Word, and Excel
Accomplishments
- Won Student of the Month award in April 2024.
Certification
- Classic Eyelash Training - May 2024
- Advanced Lash Training - May 2024
Timeline
Customer Service Manager
Arizona Southwest Solar & Electric
03.2023 - 02.2024
Chiropractic Assistant
Arizona Chiropractic and Spine Rehabilitation
01.2022 - 03.2023
Mobile Expert
T-Mobile
12.2020 - 06.2021
License - Aesthetics
Empire Beauty School - Central Tucson
High School Diploma -
Tucson Magnet High School
- Classic Eyelash Training - May 2024
- Advanced Lash Training - May 2024
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