Sylvia Martinez-Sanchez
Clovis,Ca
Summary
A dynamic Director of Operations with multiple years of outpatient clinics, operational oversight, program development, medical billing and project management experience. Results oriented, innovative, and strategy driven. Adaptable and transformational leader with an ability to develop opportunities that support key business initiatives as well as motivating employees to be successful.
Overview
16
16
years of professional experience
Work History
Director of Operations
Community Health Partners, Primary Care
11.2021 - Current
- Directing and oversight of multiple family practice and specialty medical offices, training programs, and centralized services
- Leads office managers in maintaining a high performing office as defined and measured metrics developed within the leadership team in alignment with the strategic plan
- Works with Quality Assurance to build purposeful reports, analyze resulting data, identify inefficiencies, and implement new procedures for improving clinical and business service delivery and workflows
- Directly involved in providing oversight, direction, and access to resources in order to facilitate operations projects from inception through completion and ongoing monitoring
- Works closely with operations leadership and Practice Managers to ensure that business practices in clinics and outpatient offices are structured in a way that supports the success of clinical services
- Responsible for ensuring that clinic offices and staff are being managed in compliance with HIPAA and patient confidentiality standards
- Responsible for creating individual performance goals for each Practice Manager that is aligned to the strategic plan and annual objectives, based on the specific needs of the population of staff and patients at their location
- Responsible for implementation of new sites from beginning build to end open and operational
- Responsible for overall support of providers, staff, leadership, and business needs
- Instrumental in new growth, new sites, onboarding providers and staff to support growth and new construction
- Support 17 Family Practice sites which include, Pediatrics, Internal Medicine and Women’s Health
- Support 50+ providers, and 122 Staff, 9 managers and a Call Center
- Recruited Advance Practice Providers, Allied Health Providers and Practice Administrators
- Successfully implemented Gaps in Care initiatives in areas of responsibility and throughout the network
- Successfully implemented staffing ratios to work within the RVU and provider volume guidelines
- Continue to maintain top quartile results in clinical quality
- Continued employee and provider engagement scores in the top quartile
- Maintain patient satisfaction scores in the expected 85% and above ranking
- Maintain all departments within their budgeted labor standards.
Director of Operations
Family Health Care Network, ACC
06.2021 - 11.2021
- Providing overall management and direction to departmental/division staff
- Responsible for managing and providing direction to Health Center Managers, mobile health center, and clinical support
- Responsible for ensuring all clinical support operational processes, policies and procedures
- Overseeing Family Practice, Pediatric, Women’s Health (OB/GYN), Internal Medicine, Disease Management, Specialty (Adult and Pediatric), Surgery Service, and Urgent Care Services
- Supporting UCSF Residents program which includes 200+ providers, a leadership team of 8, and their 116 associates
- Creating policies as well as new job descriptions for added positions to support organization structure and roles
- Successfully implementing schedule templates to capitalize on patient flow and streamline patient processing
- Ensure all departments are and stay within their budgeted goals.
Administrator
Eye Surgical and Medical Associates
07.2019 - 06.2021
- Oversee the practice which includes, Optometry, Medical, Surgery, Utilization Review, and Payroll
- Supported OD’s and MDs with daily tasks and surgery coordination
- Day to day operations, assigning, directing, and coordinating staff daily
- Training and development and implementing new process and procedures
- Recruited and hired qualified staff, monitored staff ratios, volume and performance
- Coordinated contracts with insurance payers, credentialing, and reimbursement monitoring.
Director of Operations
Adventist Health - Central Valley Network
04.2016 - 06.2019
- Directed operations of multiple family practice and specialty medical offices, training programs, and centralized services
- Supported Family Practice, Pediatric, Women’s Health (OB/GYN), Behavioral Health, Education, Specialty (Adult and Pediatric), and Urgent Care services
- Supported 50+ providers, 110,000 annual visits, 8 managers and their 120 associates
- Implemented successful front office processes, as well as back-office processes
- Recruited Advance Practice Providers, Allied Health Providers and Practice Administrators
- Successfully implement Gap in Care initiatives in area of responsibility and throughout the network
- Reached top quartile results in clinical quality
- Supported and implemented growth and quality initiatives for our at-risk lives in Tulare/Kings County
- Increased roll up employee engagement scores year over year and achieved top ten ranking within the network
- Led patient satisfaction initiatives using the AIDET service standards model
- Maintained all departments within their budgeted labor standards.
Operations Director/Manager
Mckesson Corporation
11.2015 - 04.2016
- Managed day-to-day operations of billing staff and client accounts
- Client inventory analysis and preparation of project plans for collection of accounts
- Exceeded collection projections for accounts and staff assigned
- Increased revenue and collections for assigned clients
- Staff reviews, client reviews to ensure goals are met
- Client meetings to discuss account and strategic plans
- Developed and implemented action plans which resulted in higher-than-expected collection results.
Health Center Manager
United Health Centers
01.2008 - 09.2015
- Managed clinical aspects of the Medical, Dental and Optometry services
- Day to day operations, assigning, directing, and coordinating staff on a daily basis
- Responsible for leading and managing and ensuring the overall quality and customer service delivered to patients
- Maintained regulatory compliance
- Oversee Medical, Dental, Optometry, Pharmacy, Behavioral Health, and CPSP
- Led training and development related to quality within the site
- Community participation and member of the Kerman Chamber of Commerce
- Promote and support the community involvement of the center.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA05.2024
Cellular
559.430.7703
Community Experience
- Executive Board of Director - Treasurer, 2020, 2022, Tulare Kings Hispanic Chamber of Commerce
- Kerman Chamber of Commerce – Executive Board, 2012, 2018, Kerman Chamber of Commerce
- Milan Institute Board Member, 2020, 2021, Milan Institute
References
References available on Request
Timeline
Director of Operations
Community Health Partners, Primary Care
11.2021 - Current
Director of Operations
Family Health Care Network, ACC
06.2021 - 11.2021
Administrator
Eye Surgical and Medical Associates
07.2019 - 06.2021
Director of Operations
Adventist Health - Central Valley Network
04.2016 - 06.2019
Operations Director/Manager
Mckesson Corporation
11.2015 - 04.2016
Health Center Manager
United Health Centers
01.2008 - 09.2015
Bachelor of Science - Business Administration
Liberty University
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