SYLVIA MARTUCCI
Scotch Plains,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successfully manage high-volume workloads in rapidly changing environments. Knowledgeable about school system policies, educational principles and administrative support needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal and technical skills.
Overview
30
30
years of professional experience
Work History
SCHOOL OFFICE SECRETARY
Morris Union Jointure Commission
New Providence, NJ
10.2022 - Current
- Manage school office operations and facilitate effective communication between staff, parents, and students
- Provide administrative support to the principal, vice principal and other staff members with a high degree of discretion and confidentiality
- Demonstrate ability to multitask by managing multiple projects simultaneously
- Organize meetings for IEP teams including scheduling meeting times and locations
- Manage daily operations of a busy main office area ensuring accuracy of attendance records and other documentation
- Prepare documents such as correspondence, reports, memos and newsletters for the school administration team
- Create purchase orders for items requested by faculty members within their respective departments
- Coordinate meetings between special education staff, parents, and districts to review progress and adjust educational plans as needed
- Manage office supplies inventory, ensuring that essential materials are always readily available for special education staff members' daily use
- Manage special education department budget tracking expenses, processing invoices, and monitoring spending to maximize resources effectively
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service
- Generate monthly reports summarizing student performance data related to special education programs
PARAPROFESSIONAL
Berkeley Heights Public Schools
Berkeley Heights, NJ
09.2019 - 09.2022
- Assist students with special needs in all aspects of classroom instruction to maximize inclusion, learning, and achievement
- Assist and guide all students to reinforce reading, language arts, mathematics, computer instruction, and other skills
- Assist with classroom behavioral management to minimize disruptions, ensure a safe and orderly classroom, and ensure students are on task
- Work with students individually, in small groups, or whole group to reinforce and re-teach basic learning and implement assigned programs
- Assist students with activities of daily living for the purpose of maximizing their ability to participate in school or learning activities
- Assist with fostering independence, socialization, and self-esteem for all students.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
NJ CERTIFIED SUBSTITUTE TEACHER/SUBSTITUTE SECRETARY
Union County Vocational Technical Schools
01.2015 - 01.2019
- Executed lesson plans consistent with the teacher’s guidelines, and school curriculum for grades 9-12
- Aided students in understanding the subject matter and ensured that regular classroom routines were followed
- Managed the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Performed a variety of clerical tasks as assigned by the school building administrators
- Provided customer service to students, parents, staff and community including answering phones greeting and directing visitors
NJ CERTIFIED SUBSTITUTE TEACHER
Scotch Plains-Fanwood Public Schools
01.2013 - 01.2017
- Executed lesson plans consistent with the teacher’s guidelines, and school curriculum for grades Pre-K-12
- Aided students in understanding the subject matter and ensured that regular classroom routines were followed
- Managed the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
TECHNICAL ANALYST
Verizon Wireless
01.2000 - 01.2005
- Responsible for creating and administering new user accounts, passwords, and privileges/rights as assigned and directed by system administrators
- Audited and revoked all supported system accounts for terminated Verizon Wireless employees/contractors
- Assumed responsibility for processing user access change requests for a variety of software applications and information systems
- Provided support and served as point of contact for all call center reps during implementation and training phases
HELP DESK SUPPORT REP
Verizon Wireless
01.1997 - 01.2000
- Provided help desk support to end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues
- Entered, assigned and tracked service requests in the on-line work-order system
- Tracked all outstanding tickets, working closely with Tier II Technician
- Escalated and monitored all critical outages to alleviate customer down time.
RESOURCE PLANNING & DEVELOPMENT ADMINISTRATIVE ASSISTANT
JP Morgan Chase
01.1994 - 01.1996
- Handled a variety of administrative duties for the executives and staff
- Successfully prepared reports, letters, spreadsheets, and memos
- Managed and maintained a Lotus Notes on-line tracking system, which provided monitoring of expenditures for application delivery projects
- Provided on-going operational support and maintenance of database designed to monitor new hires, terminations, and transfers for personnel staff and consultants
- Supervised and reported management approval turnover for consultant staff billing
Education
Diploma In Computer Technical Support -
THE CHUBB INSTITUTE
Parsippany, NJ01.1997
Bachelor of Science in Business Administration -
MONTCLAIR STATE UNIVERSITY
Montclair, NJ01.1994
Skills
- Office Management
- Multitasking and Time Management
- Purchase ordering
- Special Education Knowledge
- Microsoft Office Suite
- Google Workspace
- Frontline Education
- PowerSchool
Accomplishments
- Achieved cost savings for the school by diligently researching and selecting lower-priced vendors for our purchases
- Awarded with a monetary incentive for maintaining perfect attendance
Timeline
SCHOOL OFFICE SECRETARY
Morris Union Jointure Commission
10.2022 - Current
PARAPROFESSIONAL
Berkeley Heights Public Schools
09.2019 - 09.2022
NJ CERTIFIED SUBSTITUTE TEACHER/SUBSTITUTE SECRETARY
Union County Vocational Technical Schools
01.2015 - 01.2019
NJ CERTIFIED SUBSTITUTE TEACHER
Scotch Plains-Fanwood Public Schools
01.2013 - 01.2017
TECHNICAL ANALYST
Verizon Wireless
01.2000 - 01.2005
HELP DESK SUPPORT REP
Verizon Wireless
01.1997 - 01.2000
RESOURCE PLANNING & DEVELOPMENT ADMINISTRATIVE ASSISTANT
JP Morgan Chase
01.1994 - 01.1996
Diploma In Computer Technical Support -
THE CHUBB INSTITUTE
Bachelor of Science in Business Administration -
MONTCLAIR STATE UNIVERSITY