SYLVIA MARTUCCI
Scotch Plains,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successfully manage high-volume workloads in rapidly changing environments. Knowledgeable about school system policies, educational principles and administrative support needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal and technical skills.
Overview
30
30
years of professional experience
Work History
SCHOOL OFFICE SECRETARY
Morris Union Jointure Commission
10.2022 - Current
- Manage school office operations and facilitate effective communication between staff, parents, and students
- Provide administrative support to the principal, vice principal and other staff members with a high degree of discretion and confidentiality
- Demonstrate ability to multitask by managing multiple projects simultaneously
- Organize meetings for IEP teams including scheduling meeting times and locations
- Manage daily operations of a busy main office area ensuring accuracy of attendance records and other documentation
- Prepare documents such as correspondence, reports, memos and newsletters for the school administration team
- Create purchase orders for items requested by faculty members within their respective departments
- Coordinate meetings between special education staff, parents, and districts to review progress and adjust educational plans as needed
- Manage office supplies inventory, ensuring that essential materials are always readily available for special education staff members' daily use
- Manage special education department budget tracking expenses, processing invoices, and monitoring spending to maximize resources effectively
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service
- Generate monthly reports summarizing student performance data related to special education programs
PARAPROFESSIONAL
Berkeley Heights Public Schools
09.2019 - 09.2022
- Assist students with special needs in all aspects of classroom instruction to maximize inclusion, learning, and achievement
- Assist and guide all students to reinforce reading, language arts, mathematics, computer instruction, and other skills
- Assist with classroom behavioral management to minimize disruptions, ensure a safe and orderly classroom, and ensure students are on task
- Work with students individually, in small groups, or whole group to reinforce and re-teach basic learning and implement assigned programs
- Assist students with activities of daily living for the purpose of maximizing their ability to participate in school or learning activities
- Assist with fostering independence, socialization, and self-esteem for all students.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
NJ CERTIFIED SUBSTITUTE TEACHER/SUBSTITUTE SECRETARY
Union County Vocational Technical Schools
01.2015 - 01.2019
- Executed lesson plans consistent with the teacher’s guidelines, and school curriculum for grades 9-12
- Aided students in understanding the subject matter and ensured that regular classroom routines were followed
- Managed the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Performed a variety of clerical tasks as assigned by the school building administrators
- Provided customer service to students, parents, staff and community including answering phones greeting and directing visitors
NJ CERTIFIED SUBSTITUTE TEACHER
Scotch Plains-Fanwood Public Schools
01.2013 - 01.2017
- Executed lesson plans consistent with the teacher’s guidelines, and school curriculum for grades Pre-K-12
- Aided students in understanding the subject matter and ensured that regular classroom routines were followed
- Managed the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
TECHNICAL ANALYST
Verizon Wireless
01.2000 - 01.2005
- Responsible for creating and administering new user accounts, passwords, and privileges/rights as assigned and directed by system administrators
- Audited and revoked all supported system accounts for terminated Verizon Wireless employees/contractors
- Assumed responsibility for processing user access change requests for a variety of software applications and information systems
- Provided support and served as point of contact for all call center reps during implementation and training phases
HELP DESK SUPPORT REP
Verizon Wireless
01.1997 - 01.2000
- Provided help desk support to end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues
- Entered, assigned and tracked service requests in the on-line work-order system
- Tracked all outstanding tickets, working closely with Tier II Technician
- Escalated and monitored all critical outages to alleviate customer down time.
RESOURCE PLANNING & DEVELOPMENT ADMINISTRATIVE ASSISTANT
JP Morgan Chase
01.1994 - 01.1996
- Handled a variety of administrative duties for the executives and staff
- Successfully prepared reports, letters, spreadsheets, and memos
- Managed and maintained a Lotus Notes on-line tracking system, which provided monitoring of expenditures for application delivery projects
- Provided on-going operational support and maintenance of database designed to monitor new hires, terminations, and transfers for personnel staff and consultants
- Supervised and reported management approval turnover for consultant staff billing
Education
Diploma In Computer Technical Support -
THE CHUBB INSTITUTE
Parsippany, NJ01.1997
Bachelor of Science in Business Administration -
MONTCLAIR STATE UNIVERSITY
Montclair, NJ01.1994
Skills
- Office Management
- Multitasking and Time Management
- Purchase ordering
- Special Education Knowledge
- Microsoft Office Suite
- Google Workspace
- Frontline Education
- PowerSchool
Accomplishments
- Achieved cost savings for the school by diligently researching and selecting lower-priced vendors for our purchases
- Awarded with a monetary incentive for maintaining perfect attendance
Timeline
SCHOOL OFFICE SECRETARY
Morris Union Jointure Commission
10.2022 - Current
PARAPROFESSIONAL
Berkeley Heights Public Schools
09.2019 - 09.2022
NJ CERTIFIED SUBSTITUTE TEACHER/SUBSTITUTE SECRETARY
Union County Vocational Technical Schools
01.2015 - 01.2019
NJ CERTIFIED SUBSTITUTE TEACHER
Scotch Plains-Fanwood Public Schools
01.2013 - 01.2017
TECHNICAL ANALYST
Verizon Wireless
01.2000 - 01.2005
HELP DESK SUPPORT REP
Verizon Wireless
01.1997 - 01.2000
RESOURCE PLANNING & DEVELOPMENT ADMINISTRATIVE ASSISTANT
JP Morgan Chase
01.1994 - 01.1996
Diploma In Computer Technical Support -
THE CHUBB INSTITUTE
Bachelor of Science in Business Administration -
MONTCLAIR STATE UNIVERSITY
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