Sylvia Mascote
DeKalb,IL
Summary
Detail-oriented and organized Regional Supervisor who genuinely cares about property conditions, resident satisfaction and fulfilling property owner needs. Ability to lead, train, and maintain an enthusiastic, productive staff. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Regional Supervisor
Evergreen Real Estate Group
08.2021 - Current
- Ensured compliance with federal, state, and local regulations by keeping up-to-date on industry standards and conducting thorough audits of properties in the region.
- Managed budgets for multiple properties in the region, resulting in maximized financial performance and minimized operating expenses.
- Conducted regular property inspections to identify areas for improvement and proactively address any potential issues before they escalated.
- Established strong relationships with owners, investors, and key stakeholders through transparent communication and regular reporting on property performance metrics.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Oversaw capital improvement projects from inception to completion, ensuring timely delivery within established budgets.
- Developed staff retention strategies by creating a positive work environment that recognized and rewarded team member accomplishments.
Senior Community Manager
Ansonia Property Management
05.2020 - 08.2021
- Oversaw a 218 unit mixed income property in Lake Village East and a 250 unit mixed income/luxury property in the South Loop.
- Kept properties in compliance with local, state, and federal regulations.
- Achieved Above Average MOR.
- Completed three years of IHDA data entry for both properties.
- Produced reports about community activities to keep owners, directors and regional managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Streamlined operations by communicating efficiently with owners, keeping meticulous records, budget management, and internal collaboration.
Property Manager
Evergreen Real Estate Group
07.2016 - 05.2020
- Manage 534 units with two separate HUD contracts
- Implemented LIHTC overlay and completed 1st year files starting in 2017-2018
- Oversaw construction crew who rehabbed 534 units that included new kitchens, bathrooms, windows, balconies and siding all while being occupied
- Oversaw construction of new leasing office and community room
- Work with local authorities regarding building code compliance
- Work with Tenants Association to maintain a positive resident relation
- Maintain a high level of occupancy to meet stabilization for ownership
- Oversee budgeting preparations and submit for approval
- Review a/p that is submitting by Assistant Property Manager and ensure coding is accurate and site is staying within budget
- Oversee CapEx projects and work with Maintenance Supervisor to ensure project is being completed on time and to our satisfaction
- Currently preparing for a REAC in Phase III of the property
- Ensuring maintenance is completing all tasks and issues found during a PreREAC
- Responsible for 6 office personnel and 8 maintenance staff
- Conduct annual performance evaluations and make recommendations on annual salary increases and bonuses.
District Manager
Related Management
01.2016 - 07.2016
- Responsible for training, supervising, hiring and terminating Property Managers at various sites
- Conducted annual performance evaluations and made recommendations on annual increases and bonuses
- Reviewed accounts payable entered by Property Managers ensuring the site was staying within budget
- Reviewed Manager’s budget variance reports before submitting to ownership
- Performed weekly/monthly site inspections and file reviews to ensure site was staying compliant with all rules and regulations
- Trained and promoted administrative assistant to become a Property Manager
- Prepared property for LIHTC overlay which included First Year files and total rehab of 111 units.
Senior Property Manager
Related Management
01.2014 - 12.2015
- Managed a 90-unit Senior Site and a 228 LIHTC/Market site before transitioning to a 361 Mixed Income property
- Transitioned from overseeing 8 employees to overseeing 13 employees
- Oversaw budgeting process for assigned properties
- Wrote clear and concise owner’s reports based on findings from monthly financial statements
- Compiled and conveyed all operational and financial data to the District Manager
- Monitored and documented all income, including delinquencies
- Handle customer complaints personally to verify they are properly handled
- Regularly updated CHA asset management staff regarding leasing and property status
- Completed audits for outside agencies such as IHDA, City of Chicago and Chicago Housing Authority
- Mentored staff to promote internal growth resulting in filling two vacant positions with existing staff.
Property Manager
Related Management
05.2011 - 01.2014
- Managed 228 LIHTC/Market units
- Oversaw 2 office and 3 maintenance employees
- Created staff schedules in response to community needs
- Managed all day-to-day activities involving tenants, subcontractors and property management
- Worked with upper management to identify, develop and achieve community goals and objectives
- Recommended clarifications and changes in program policies to the District Manager
- Organized and prepared financial reports including unit income/loss reports, tenant ledgers, and year-end invoicing
- Oversaw all CapEx projects ensuring timely completion and staying within or under budget
- Managed overall tenant relations, including hosting an annual resident appreciation picnic and promoting tenant satisfaction
- Assisted numerous sites after property takeover/rehab and mentoring new employees
- Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.
Leasing Manager
Related Management
05.2007 - 05.2011
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
- Conducted apartment tours for potential tenants and answered any questions
- Monitored common areas for cleanliness and safety
- Reviewed all leases to guarantee that tenants received the proper level of service
- Updated tenant and unit information to keep current in housing database
- Reviewed completed applications and assessed household information against file history and program regulations
- Notified property manager when change in existing tenants’ circumstances might affect continued eligibility
- Conducted annual re-examination appointments and housekeeping inspections
- Created and updated marketing materials for property
- Established and implemented leasing goals while managing an effective lease expiration program
- Assured that all leasing and renewal documents were efficiently presented and properly prepared for submission to the Property Manager
- Assisted in the creation and implementation of social activities or other events to enhance the resident’s appreciation of the building as a home
- Ensured understanding of and adhered to all EEO and Affirmative Action updates which included Fair Housing/Equal Housing.
Assistant Office Manager
Star Properties
10.2002 - 05.2007
- Designed marketing pieces and mailing for 52 unique properties
- Updated company website through internet provider and web designer
- Supervised a forty-person crew that was responsible for cleaning over 250 apartments in a 4-week period to prepare units for new residents
- Tracked employee payroll hours, inventory needs, and all other aspects necessary for running the above-mentioned crews
- Performed general administrative duties in a high demand, high volume customer-oriented business
- General duties included: phone sales, walk-in sales, word processing, scheduling, etc
- Prepared and organized paperwork for court proceeding on delinquent tenants
- Responsible for leasing over 425 apartments annually
- This responsibility included marketing apartments, showing individual units, and explaining lease terms to a diverse cross-section of customers.
Education
High School Diploma -
Dekalb Jr.-Sr. High School
Dekalb, IL05.2002
Skills
- 22 years of Property Management
- Budgeting, forecasting and reporting
- Staff Training and Development
- Employee Motivation
- Workload prioritization
- Vendor Service Management
- Tenant Relationship Management & Complex problem resolution
- Adaptable
- Multi-Task effectively in all situations
- Operational Efficiency
Accomplishments
- Developed a plan to regain subsidy on units that were abated due to late recertification.
- Obtained a 92b on first REAC due to diligent preparation.
- Hired, trained and mentored 4 Property Managers from Leasing, Admin and Assistant positions.
- Received high five award January of 2017 for receiving above average on MOR shortly after property was taken over.
- Received Property Manager of the Year in 2018.
- Received letter of appreciation from the local DeKalb PD on reduced crime and improving the quality of life and safety of the residents of University Village.
Coursework
- Completed coursework to obtain Illinois Leasing License
- Certified Occupancy Specialist
- Company-sponsored training in Fair Housing, Customer Service, Maintenance Safety and Rent Control
- Microsoft Office Suite (Word, Excel and Outlook)
- Efficient in Tenant Pro 7.0, Yardi and Onesite (customer database system for tracking tenants and financials)
Timeline
Regional Supervisor
Evergreen Real Estate Group
08.2021 - Current
Senior Community Manager
Ansonia Property Management
05.2020 - 08.2021
Property Manager
Evergreen Real Estate Group
07.2016 - 05.2020
District Manager
Related Management
01.2016 - 07.2016
Senior Property Manager
Related Management
01.2014 - 12.2015
Property Manager
Related Management
05.2011 - 01.2014
Leasing Manager
Related Management
05.2007 - 05.2011
Assistant Office Manager
Star Properties
10.2002 - 05.2007
High School Diploma -
Dekalb Jr.-Sr. High School
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