Sylvia M. Bryant
Las Vegas,NV
Summary
Become motivated leader with strong organizational and prioritization abilities. Consistently promoting a positive & productive attitude, hoping that as I reach out to associates to do the same.( expand on this a bit more “ An amazon associate with 4 years of experience looking to move up in the company to gain more skills and experience. I’m looking for professional growth and looking to taking on new challenges. “I have experience running RPND and also the ship clerks desk and work great under pressure. I’m always sure to complete tasks on time and always looking for way to go above and beyond on expectations”
Overview
12
12
years of professional experience
Work History
Process Guide
Amazon LAS1
09.2020 - Current
- Develop and lead the water spider team to make sure the RPND dept flows efficiently
- Responsible for training and developing new employees along
- Consistently answered questions about processes and policies and escalated associate barriers to my Area Manager
- Assist management with daily duties such as delivering rates, coaching bottom performers, and removing barriers
- Increased rates by delivering them and focusing on bottom performers
- Assisted bottom performers with tips on how to maintain a good rate leading to more throughput and better workflow in RPND lines avoiding any TTA down stack
- Led the team to create a faster way to get down stack off the floor
- Had problem solvers identifying arcs for each tote, then organizing them and taking directly to the designated arc
- This led to less congestion on the floor and a safer work environment for associates
Receptionist/Front Desk Administration Manager
Callan Swim School
San Diego
06.2016 - 09.2020
- Responsible for handling multiple functions including customer queries, administrative tasks and information monitoring
- Increased the customer based by 22% during my 4 years with the company
- Maintained relationship with the customers to meet our demands and successfully maintained an efficient and effective reception service
Guest Services Representative/Supervisor
Valley View Casino Center
San Diego
08.2012 - 09.2020
- Responsible for greeting guests, directing groups of people, patrolling the interior and exterior of both facilities
- Each representative must conduct themselves in a friendly, helpful and professional manner
- Responsible for handling multiple functions including customer queries, administrative tasks and information monitoring
SHIP CLERK
Amazon LAS1
- NPC carton count
- Desk
- Organize excel sheet with all appointments for the day
- Deep dive yard
- Covered the desk for management’s when absent
- Quality check
- Communicate with tom leadership on proper steps for certain
- Communicate with OB leadership before putting in moves
- Communicate with leadership to see what is needed on the shift to target what to bring to door
- Staff drivers to unload work for the PMTs
Ambassador/Problem solve/Jam team
Amazon LAS1
- Responsible for onboarding 5 new AM’s, 8 PA’s and 7 PG’s in to the department and showing them the break down of the department and ensuring they were set up for success
- Use my problem solve knowledge to help drive down piles and remove barriers for AAs in real time instead of letting it dwell
- Responsible for maintaining piles on a day-to-day basis
Education
Callan Swim School
San Diego09.2020
Skills
- Problem solver
- Microsoft proficient
Timeline
Process Guide
Amazon LAS1
09.2020 - Current
Receptionist/Front Desk Administration Manager
Callan Swim School
06.2016 - 09.2020
Guest Services Representative/Supervisor
Valley View Casino Center
08.2012 - 09.2020
SHIP CLERK
Amazon LAS1
Ambassador/Problem solve/Jam team
Amazon LAS1
Callan Swim School