Sylvia McBride
Pembroke Pines,FL
Summary
Dynamic Project Manager with extensive experience at the IRS, adept at project planning and scheduling. Successfully led multiple initiatives, enhancing team collaboration and achieving project goals on time. Recognized for mentoring junior staff and implementing effective risk management strategies, ensuring high-quality outcomes while fostering a culture of excellence.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Project Manager
Internal Revenue Service, IRS
01.2019 - 03.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Contact Representative
Internal Revenue Service, IRS
01.2022 - 03.2023
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Served as an exemplary representative of the company, exhibiting professionalism and dedication to providing top-notch customer service.
Business Analysis
United States Air Force
07.2017 - 07.2018
- Improved financial performance indicators by conducting comprehensive business analysis and recommending operational improvements.
- Improved project efficiency by developing and implementing comprehensive business analysis strategies.
- Collaborated with extended sales team, partners and marketing to conduct business analysis.
- Improved financial forecasting accuracy by conducting detailed business analysis and implementing strategic recommendations.
Logistics Manager
United State Army
06.1980 - 03.2003
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
Education
Associate of Arts - Gen Study of IT
Unersity of Maryland
College Park, MD06-2014
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
Certification
- PMP - Project Management Professional
Timeline
Contact Representative
Internal Revenue Service, IRS
01.2022 - 03.2023
Project Manager
Internal Revenue Service, IRS
01.2019 - 03.2025
Business Analysis
United States Air Force
07.2017 - 07.2018
Logistics Manager
United State Army
06.1980 - 03.2003
Associate of Arts - Gen Study of IT
Unersity of Maryland
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