Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sylvia McBride

A
Pembroke Pines,FL

Summary

Dynamic Project Manager with extensive experience at the IRS, adept at project planning and scheduling. Successfully led multiple initiatives, enhancing team collaboration and achieving project goals on time. Recognized for mentoring junior staff and implementing effective risk management strategies, ensuring high-quality outcomes while fostering a culture of excellence.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Project Manager

Internal Revenue Service, IRS
01.2019 - 03.2025
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.

Contacting Representative

Internal Revenue Service, IRS
01.2022 - 03.2023
  • Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
  • Provided exceptional service by proactively addressing customers'' needs and concerns.
  • Improved customer satisfaction by resolving issues efficiently and professionally.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Served as an exemplary representative of the company, exhibiting professionalism and dedication to providing top-notch customer service.

    Project management
    Project planning and development

    Project scheduling
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Addressed constituent feedback by amending proposed bills, thereby aligning more closely with community's needs.
  • Collaborated with team members to achieve monthly sales targets.
  • Played key role in negotiating terms of major infrastructure project, ensuring it met environmental and budgetary guidelines.
  • Streamlined office procedures for handling constituent inquiries, significantly reducing response time.
  • Organized volunteer initiatives to support local schools and community centers, strengthening community bonds.
  • Improved team efficiency by implementing new case management system for tracking constituent issues and concerns.
  • Fostered strong relationships with local business leaders, promoting economic development within district.
  • Led successful campaign to increase funding for mental health services, improving access for residents.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Business Analysis

United States Air Force
07.2017 - 07.2018
  • Improved financial performance indicators by conducting comprehensive business analysis and recommending operational improvements.
  • Improved project efficiency by developing and implementing comprehensive business analysis strategies.
  • Collaborated with extended sales team, partners and marketing to conduct business analysis.
  • Improved financial forecasting accuracy by conducting detailed business analysis and implementing strategic recommendations.
  • Provided valuable insights to clients through thorough analysis of financial data, enabling informed business decisions.
  • Assisted executive management in making informed business decisions with accurate ad-hoc financial analysis as needed.
  • Supported the Controlling team in ad-hoc financial analysis tasks, enabling management to make informed decisions on business strategies.
  • Conducted thorough market research and analysis to identify new business opportunities, leading to successful expansion into untapped markets.
  • Identified new business opportunities through comprehensive market analysis and trend forecasting.
  • Improved overall project efficiency by identifying and implementing process improvements in the business analysis phase.
  • Identified new business opportunities through diligent competitor analysis and industry trend monitoring.
  • Enhanced project efficiency by streamlining processes and implementing best practices for business analysis.

Logistics Manager

United State Army
06.1980 - 03.2003
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
  • Streamlined logistics processes by implementing efficient inventory management systems.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.

Education

Associate of Arts - Gen Study of IT

Unersity of Maryland
College Park, MD
06-2014

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling

Certification

  • PMP - Project Management Professional
  • ServiceNow

Timeline

Contacting Representative

Internal Revenue Service, IRS
01.2022 - 03.2023

Project Manager

Internal Revenue Service, IRS
01.2019 - 03.2025

Business Analysis

United States Air Force
07.2017 - 07.2018

Logistics Manager

United State Army
06.1980 - 03.2003

Associate of Arts - Gen Study of IT

Unersity of Maryland

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