Sylvia McNeil
Summary
Dedicated administrative professional with a proven track record in fast-paced office settings, seeking a position as a Customer Service Representative. Excels as a hardworking team player, consistently completing various clerical tasks and providing exceptional staff support. Recognized for responsibility, punctuality, and productivity, consistently delivering high-quality work even without supervision.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clerk 3
City Of Philadelphia
07.2018 - 04.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Compiled and analyzed data to produce reports.
- Input data into spreadsheets and databases.
Customer Service Representative
City Of Philadelphia
12.2009 - 07.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Schedules, attends or conducts customer hearings or appeals to delinquent water tax, prosecutorial actions matters between City and customers.
- Provides information to attorneys/legal representatives in preparation for hearings regarding water, sewer, tax, and other revenue department and attend Municipal Court
- Listens to departmental and appellant's testimony, before courts boards and trial commissions
- Negotiated to collect balance in full/payment agreements.
Restaurant Hostess
Hilton Garden Inn Hotel
08.2002 - 10.2003
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Responsibilities which included balancing sales and closing transactions.
Education
GED -
Bok Vocational Technical School
Philadelphia, PA10-1986
Skills
- Customer Satisfaction
- Telephone Etiquette
- Administrative Support
- Database entry
- Quality Control
- Correspondence Writing
- Confidentiality
- Multitasking Abilities
Certification
- Certificate in Literacy -
Mayor's Literacy College and Career Advancement
Program 2010 Spring
- Professional Certificate in Computer Technology -
The Best Program 1999 May
- Professional Certificate in Hospitality -
{OIC} Philadelphia Opportunities Industrialization Center,
Inc 1997 November
Timeline
Clerk 3
City Of Philadelphia
07.2018 - 04.2024
Customer Service Representative
City Of Philadelphia
12.2009 - 07.2018
Restaurant Hostess
Hilton Garden Inn Hotel
08.2002 - 10.2003
- Certificate in Literacy -
Mayor's Literacy College and Career Advancement
Program 2010 Spring
- Professional Certificate in Computer Technology -
The Best Program 1999 May
- Professional Certificate in Hospitality -
{OIC} Philadelphia Opportunities Industrialization Center,
Inc 1997 November
GED -
Bok Vocational Technical School
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