Summary
Overview
Work History
Education
Skills
Additional Relevant Work
References
Timeline
Generic

Sylvia Mendoza

Greenfield,CA

Summary

Dependable Assistant Store Leader with demonstrated abilities to handle issues with tact and remain calm under pressure. Offering expertise in various roles for organizations. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

16
16
years of professional experience

Work History

Assistant Store Leader

Kroger
Salinas, CA
03.2009 - Current
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Monitored store operations, ensuring compliance with company policies and procedures.
  • Interviewed and hired qualified employees to provide top-quality service.
  • Coached, mentored and trained new team members on operational processes and procedures.
  • Provide guidance and leadership to store team members.
  • Enforced loss prevention measures such as monitoring CCTV cameras and conducting bag checks at exits.
  • Kept store properly maintained to specific corporate standards.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Established and modeled positive service attitude to meet company's expected guidelines.

Education

Bachelor of Arts - Psychology

California State Monterey Bay
Seaside, CA
05-2024

Skills

  • Microsoft Office Suite
  • Recruiting and Hiring
  • Employee Scheduling
  • Employee Management
  • Store maintenance
  • Loss Prevention
  • Customer Relationships
  • Team Development

Additional Relevant Work

Volunteered for two years with the suicide prevention services of the central coast as a crisis responder for 988. Quickly created rapport with the callers so that I could conduct an accurate suicide assessment/screening. In the event of imminent threat; partner with emergency services and stay on the line with the caller until emergency services arrived. 

References

References available upon request.

Timeline

Assistant Store Leader

Kroger
03.2009 - Current

Bachelor of Arts - Psychology

California State Monterey Bay

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Sylvia Mendoza