Sylvia Mendoza
Vacaville,CA
Summary
Proven to excel in patient care and medication administration, I significantly enhanced customer loyalty at 76 Gas Station through exceptional service and empathy. My reliability and ability to manage high-pressure situations stand out, alongside a track record of punctuality and efficiency. Achievements include streamlining processes to improve patient outcomes and customer satisfaction.
Professional caregiver with significant experience in providing compassionate and effective support to individuals in need. Known for strong collaborative skills and adaptability, ensuring smooth team operations and consistent results. Expertise in personal care, medication administration, and emotional support, combined with reliable and flexible approach to ever-changing demands. Focused on creating positive impact and enhancing quality of life for those served.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
76 Gas Station
07.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
IHSS Care Provider
Brian Flores
04.2024 - Current
- Assisted with daily living activities, running errands, and household chores.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided transportation and appointments management.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Collaborated with healthcare professionals to develop personalized care plans for optimal results.
Direct Care Worker
The Rockhouse Companhy
08.2022 - 03.2024
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
Meat Packer
Thompson Company
06.2022 - 08.2022
- Packaged and attached labeling to various meat selections.
- Sanitized surfaces to maintain cleanliness of food service area.
- Upheld high standards of sanitation by diligently cleaning tools, equipment, and surfaces throughout each shift.
- Processed meat by cutting, sorting parts, deboning and grinding.
Med Tech/Caregiver
The Village Of Rancho Solano
02.2022 - 05.2022
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Administered medications and performed basic and advanced patient assessments.
Medical Assistant
Grove Internal Medicine
08.2021 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Cashier/Customer Service Representative
Kwik Stop
01.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
IHSS Care Provider
Terry Mendoza
11.2018 - 04.2020
- Assisted with daily living activities, running errands, and household chores.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
Education
High School Diploma -
C4L Academy
Ontario, CA11-2021
No Degree - Medical Assistant
UEI College
Ontario, CA11-2021
Skills
- Patient care
- Medication administration
- Reliability and punctuality
- Meal preparation
Certification
Medical Assistant Completion
Timeline
Customer Service Cashier
76 Gas Station
07.2024 - Current
IHSS Care Provider
Brian Flores
04.2024 - Current
Direct Care Worker
The Rockhouse Companhy
08.2022 - 03.2024
Meat Packer
Thompson Company
06.2022 - 08.2022
Med Tech/Caregiver
The Village Of Rancho Solano
02.2022 - 05.2022
Medical Assistant
Grove Internal Medicine
08.2021 - 01.2022
Cashier/Customer Service Representative
Kwik Stop
01.2020 - 01.2022
IHSS Care Provider
Terry Mendoza
11.2018 - 04.2020
Medical Assistant Completion
High School Diploma -
C4L Academy
No Degree - Medical Assistant
UEI College
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