Sylvia Mills
Elizabethtown,KY
Summary
Knowledgeable General Manager with over 15 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
25
25
years of professional experience
Work History
Operating Partner/General Manager
Dairy Queen Grill & Chill
Bardstown, KY
03.2020 - Current
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
General Manager
Hardee's Restaurant
Elizabethtown, KY
11.2008 - 09.2019
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
Shift Manager
Hardees Resturamt
Harrogate, TN
08.1998 - 04.2006
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coached employees on interactions with customers to drive exceptional service.
Education
Some College (No Degree) - Psychology
Skills
- Supervision and Training
- Sales Team Development
- Policy/Program Development
- Cross-Functional Team Management
- Performance Improvements
Timeline
Operating Partner/General Manager - Dairy Queen Grill & Chill
03.2020 - Current
General Manager - Hardee's Restaurant
11.2008 - 09.2019
Shift Manager - Hardees Resturamt
08.1998 - 04.2006
Southeast Community College - Some College (No Degree), Psychology