Sylvia Molkenbur
Brea ,CA
Summary
Adept at transforming visions into reality, I leveraged my expertise in cake decoration and customer service at Calico Cakes to exceed customer expectations and teach decorating classes. My critical thinking and precise hand-eye coordination skills, honed across roles, including Disney, have consistently enhanced client satisfaction and operational efficiency.
Overview
35
35
years of professional experience
Work History
Cake Decorator
Calico Cakes
09.2023 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail..
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Also taught a step by step class on how to decorate for any occasion as well as other treats for parties
Entertainment Costuming
Disney
02.2023 - Current
- Demonstrated strong problem-solving skills by addressing unexpected wardrobe malfunctions quickly and effectively.
- Facilitated successful fittings by accurately measuring performers and adjusting garments as needed.
- Streamlined costume distribution process for improved efficiency and reduced wait times for performers.
- Provided exceptional customer service to performers, addressing their needs promptly and professionally.
Floral Designer and Party Planner
Self
01.1990 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
Home Care
Owner of Healing Hands Home Care
01.2012 - 02.2023
- Educated patients and families on treatments, and home care practices, promoting adherence to therapy regimens.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Enhanced clients'' quality of life by providing personalized and compassionate home care services.
- Educated patients and families about their conditions and home care requirements, empowering them to take an active role in managing their health postdischarge.
Education
CNA - Nursing
Century College
White Bear Lake, MN06.1997
Highschool Diploma -
Monrovia Highschool
Monrovia, CA06.1990
Skills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Strong Communication Skills
- Themed Cake Creation
- Expert Piping Techniques
- Icing Preparation
- Design Techniques
- Customer Service
- Critical Thinking
Timeline
Cake Decorator
Calico Cakes
09.2023 - Current
Entertainment Costuming
Disney
02.2023 - Current
Home Care
Owner of Healing Hands Home Care
01.2012 - 02.2023
Floral Designer and Party Planner
Self
01.1990 - Current
CNA - Nursing
Century College
Highschool Diploma -
Monrovia Highschool