Sylvia Moore
Canal Winchester,OH
Summary
Driven Account Relationship Manager with a proven track record at Discover Financial Services, DFS, excelling in customer service and time management. Expert in enhancing client retention and satisfaction through strategic communication and problem-solving. Demonstrated leadership in team environments, fostering collaboration and driving results with attention to detail and excellent communication skills.
Overview
35
35
years of professional experience
Work History
Account Relationship Manager
Discover Financial Services, DFS
06.2013 - Current
- Increased account retention by maintaining regular communication with clients and proactively identifying potential issues.
- Strengthened client relationships by effectively addressing concerns and providing timely solutions.
- Analyzed client feedback, implementing improvements based on findings for an enhanced customer experience.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
Fashion Team Leader
Meijer
04.1989 - 07.2012
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
Education
High School Diploma -
Coahoma County Jr/Sr High School
Clarksdale, MSSkills
- Customer Service
- Time Management
- Attention to Detail
- Excellent Communication
Timeline
Account Relationship Manager
Discover Financial Services, DFS
06.2013 - Current
Fashion Team Leader
Meijer
04.1989 - 07.2012
High School Diploma -
Coahoma County Jr/Sr High School
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