Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sylvia Munoz

Carlsbad,NM

Summary

Proven leader in customer service and cash handling, I enhanced guest satisfaction and streamlined operations at Yesway Company (Allsups) and Clear Skies Properties. Skilled in cashier training and complaint resolution, I boosted repeat business through positive relationships and maintained high cleanliness standards, contributing significantly to workplace safety and efficiency.

Overview

5
5
years of professional experience

Work History

Cashier Supervisor

Yesway Company (Allsups)
03.2024 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Head of Housekeeping Services

Clear Skies Properties
06.2019 - 02.2024
  • Conducted regular inspections of guest rooms, common areas, and laundry facilities to ensure compliance with cleanliness and hygiene requirements.
  • Oversaw hiring process for new housekeeping staff members by selecting qualified candidates who aligned with company values and possessed strong customer service skills.
  • Contributed to overall hotel success by actively participating in cross-departmental initiatives focused on enhancing guest experiences from check-in to departure.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and order in all rooms and common areas.
  • Collaborated with maintenance teams to address repair issues in a timely manner, ensuring minimal disruption to guests'' stays.

Education

Cosmetology - General Studies

Empire Beauty School
Glendale, AZ
06-2014

Skills

  • Cashier training
  • Cash handling expertise
  • Complaint resolution
  • Cash Register Maintenance
  • Workplace Safety
  • Customer Service
  • Time Management
  • Punctual and Reliable
  • Loss prevention strategies
  • Front-end merchandising
  • Point of sale systems
  • Flexible Work Schedule
  • New Store Setups

Languages

Spanish
Native or Bilingual

Timeline

Cashier Supervisor

Yesway Company (Allsups)
03.2024 - Current

Head of Housekeeping Services

Clear Skies Properties
06.2019 - 02.2024

Cosmetology - General Studies

Empire Beauty School

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Sylvia Munoz