Sylvia Naidu
Tukwila,WA
Summary
To obtain a customer service position while utilizing my interpersonal skills as well as maintaining customer service satisfaction and a desire to contribute to company success.
Overview
13
13
years of professional experience
Work History
Patient Financial Experience
Multicare
04.2023 - Current
- Providing exceptional customer service while interpreting patients bills and responding to miscellaneous inquiries
- Adjusting and reprocessing billing for patients statements in a prompt manner
- Obtaining accurate insurance and demographic information to update account
- Processing patient payments and email/mailing documents
Patient Registration Representative
Swedish Hospital
10.2022 - 05.2023
- Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center
- Provides front line customer service including reception and Registration
- Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits
- Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns
- Assists patients requesting financial assistance through financial aide programs, processing all necessary paperwork
- Serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts
Medical Assistant
Ophthalmic Consultants Northwest
09.2019 - 05.2022
- Assisted patients using Corneal Topography, IOL scan to prepare for corneal transplants and cataract surgery
- Performed vision and diagnostic tests
- Triage & refilled medications
Medical Assistant
Clearview Laser & Eye
09.2017 - 09.2019
- Created a comfortable and welcoming environment for our patients by being pleasant, compassionate, and professional
- Interviewed and recorded patients' medical history and pertinent exam information into the electronic medical record
- Performed ancillary testing including glaucoma tests, cataract and refractive surgery measurements, anterior and posterior imaging and scans
- Administered eye drops and checking vitals
- Provided clear and concise pre- and post-operative instructions
- Assisted in performing ophthalmic procedures including surgery
- Triage patient phone calls and filling prescription orders
- Performed routine instrument maintenance and sterilization
- Completed documents and forms including surgical consents, insurance waivers/claims, DOL, etc
- Demonstrated sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues
- Followed all company policy and procedures and complying with OSHA standards to ensure safety and security of patients and staff
- Maintained compliance with our confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPPA)
Sales Associate
Nordstrom
10.2014 - 09.2016
- Service clients with quality and prestige customer service
- Fluent with multitasking in interacting with customers, and meeting deadline assignments
- Following up with clients in my personal data base, to see if they need to replenish on any products and let them know upcoming events
- Building a rapport with each customer I come in contact with
- Remained position of top sales at my department, and maintained substantial attendance
- Built rapport with clientele, and demonstrated team leadership qualities
- Ability to understand client’s questions and problem solve efficiently
- Able to multitask in high volume environment while maintaining professionalism
Administrative Assistant
State Farm
01.2012 - 12.2014
- Morning report which retains clientele and reduces lapse can
- Handled billing questions, claims question for auto and home/renters policy
- Process policy changes such as coverages, and client’s confidential information
- Also done personal assistant tasks, booked high volume of appointments, while maintaining office work flow
- Assisted clients with billing and insurance questions regarding their personal policies via telephone and in person
- Used NECHO software system to maneuver and changed deductibles and insure customer’s property and vehicles
- Managed high volume of appointments as well as setting them
- In a catastrophic event, recorded accident claims verbatim and submitted it to the claims department
- Built rapport with clients by exceeding customer service
- Multitasked and managed to adjust to office in a short time
- Accomplished and completed tasks in a timely manner
- I demonstrated a great attendance and proficiency in my position
- Self -trained and maintained team player skills
Sales Associate
Nordstrom
06.2013 - 12.2013
- Providing outstanding customer satisfaction by assisting all customers’ needs throughout the entire department while answering questions regarding skin care concerns or products
- Fulfills beyond expect sales goal daily and achieves positive customer feedback
- Demonstrates team leader qualities, in addition to keeping current with events and maintaining satisfied clientele
- While achieving sales goals, won contests and gratis as a reward
- Maintaining long term relationships with clientele base
Education
Certificate - Business information technology
South Seattle Community College
Skills
- HIPAA compliance
- Time management expertise
- Insurance verification
- Payment processing
- Customer service
- Verbal and written communication
- Patient registration
- Teamwork and collaboration
- Organizational skills
- Problem-solving and time management
- Problem-solving abilities
- Work Planning and Prioritization
- Self motivated
Timeline
Patient Financial Experience
Multicare
04.2023 - Current
Patient Registration Representative
Swedish Hospital
10.2022 - 05.2023
Medical Assistant
Ophthalmic Consultants Northwest
09.2019 - 05.2022
Medical Assistant
Clearview Laser & Eye
09.2017 - 09.2019
Sales Associate
Nordstrom
10.2014 - 09.2016
Sales Associate
Nordstrom
06.2013 - 12.2013
Administrative Assistant
State Farm
01.2012 - 12.2014
Certificate - Business information technology
South Seattle Community College
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