Sylvia Namusoke
Northlake,USA
Summary
Well-qualified Data Analyst with technical knowledge to design, develop and implement data and analytical solutions. Exceptional skills in Data Analysis/Reporting with Power BI, UI/UX experience, verbal and written communications. I have over the years leveraged my BI experience and expertise to contribute to numerous projects helping organizations achieve business goals.
- Skilled in performing data transfer between different heterogeneous systems (Excel, Flat Files, XML file, JSON, OLTP DB) and SQL server as part of Data migration, Data maintenance.
- Develop and implement reporting, analytics, and Data visualization solutions with Power BI. Working knowledge of Power BI (Power Pivot, Power View, Power BI Online, Power BI Desktop, Power BI Publisher) and DAX.
- Design and Implement reporting solutions using Reporting Services, Power BI, or other data visualization tools.
- Design and develop reporting data module for Marketing Analysis.
- Creating Row Level Security with Power BI Desktop and integration with Power BI Service portal.
- Experience in optimizing reports and setting up Power BI service, gateways, and scheduling data refresh.
- Experience at creating, configuring, and maintaining system database.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Analyst
Rhenus Logistics
Dallas, Texas
08.2023 - Current
- Understanding of business requirements in the BI context and designing data models to convert raw data to meaningful insights
- Design and create innovative and valuable visualizations to identify patterns, trends and exceptions which enable the business executives and senior leaders to make data driven decisions.
- Understand, own, and support Operational dashboards, business performance dashboards, interpret the results, and summarize opportunities for improvement and make recommendations to senior leadership.
- Collaborate with business partners to gather requirements on new Power BI projects and visualize the outcomes through reports.
- Create insightful BI based reports to monitor and highlight contributing factors to financial and operational variances and anomalies helping the executives in key decision making.
- Assist in planning and managing changes to dashboards because of new or improved business processes.
- Liaise with, and provide support to, end users and staff/leaders on BI dashboards and other Business Intelligence needs.
Junior Data Analyst
Emirates Airlines
Dallas, TX
09.2020 - 10.2022
- Understood, identified, acquired, and analyzed data from multiple sources to streamline the delivery of information across the company platforms using MS SQL Server.
- Expanded knowledge and skills in Business Intelligence, with a particular focus on Power BI, through a valuable collaboration with Microsoft.
- Designed and sustained Power BI reports and dashboards, ensuring continued data accuracy and relevance.
- Leveraged SQL to establish views, functions, and stored procedures, enabling comprehensive data analysis, troubleshooting, and report generation.
- Actively participated in work group/team activities as an enthusiastic and dependable team member.
Customer Service Representative
Emirates Airlines
Dubai, UAE
02.2017 - 06.2020
- Responded to customer inquiries related to flight bookings, cancellations, changes, and special requests. Addressed complaints professionally and provided solutions to ensure customer satisfaction.
- Assisted with booking, ticket modifications, upgrades, and seating preferences. Ensured all bookings are processed accurately through Emirates' reservation systems.
- Provided detailed information about Emirates' services, policies, and promotions. Actively promoted additional products, such as baggage allowances, seat upgrades, and travel insurance.
- Helped customers with inquiries related to the Skywards frequent flyer program, including miles redemption, and membership benefits.
- Worked closely with internal departments (ticketing, baggage services, etc.). to resolve customer issues. Ensure compliance with airline policies and safety regulations during all interactions.
Education
Bachelor of Business Administration -
Cavendish University Uganda
01.2012
Skills
Platform
MS Excel, MS Word, MS PowerPoint, MS Outlook, SQL Server Management Studio (SSMS)
BI Tools
MS SQL Server, SSRS, Power BI, MS Office Suite, SharePoint, Salesforce
Management Tools
Azure DevOps, JIRA
Certification
Microsoft Certified: Power BI Data Analyst Associate, https://learn.microsoft.com/en-us/users/sylvianamusoke6587/transcript/dzp8ink4pwlx5m7?wt.mc_id=certnurture_eml1_email_wwl&source=docs
Timeline
Data Analyst
Rhenus Logistics
08.2023 - Current
Junior Data Analyst
Emirates Airlines
09.2020 - 10.2022
Customer Service Representative
Emirates Airlines
02.2017 - 06.2020
Microsoft Certified: Power BI Data Analyst Associate, https://learn.microsoft.com/en-us/users/sylvianamusoke6587/transcript/dzp8ink4pwlx5m7?wt.mc_id=certnurture_eml1_email_wwl&source=docs
Bachelor of Business Administration -
Cavendish University Uganda
Similar Profiles
Kevin GarciaKevin Garcia
Regional Project Manager at Rhenus LogisticsRegional Project Manager at Rhenus Logistics
Avalin HessAvalin Hess
Inventory Employee at Rhenus LogisticsInventory Employee at Rhenus Logistics
Nathi ManningNathi Manning
Project Implement and Process Improvement Manager at Rhenus LogisticsProject Implement and Process Improvement Manager at Rhenus Logistics