Sylvia Ngeseh
Bamenda,North West
Summary
Proven track record of resolving and reducing customer complaints and meeting customer service level expectations. My goal is to fully utilize my experience to further develop my skills in accomplishing the ultimate goals of the organization
Overview
3
3
years of professional experience
Work History
Work at DHL
Manager
2022.08 - 2022.10
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Internship at Azire Cooperative Credit Uni
Manager
2020.08 - 2020.09
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Internship at Ntarinkon Cooperative Credit Union
Manager
2019.08 - 2019.09
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Contributed to project success by diligently performing literature reviews.
Education
Master of Science - Transit And Logistics
University of Bamenda
Bamenda2023-12
MBA - Business Administration
University of Bamenda
Bamenda2021-11
High School Diploma -
CCAST Bambili
Bamenda2016-08
Skills
Good computer knowledge in microsoft word, excel, power point and spread sheet
Data entry
Assist customers when needed
Efficient marketing skills
Languages
English
Full Professional
French
Elementary
Timeline
Work at DHL
Manager
2022.08 - 2022.10
Internship at Azire Cooperative Credit Uni
Manager
2020.08 - 2020.09
Internship at Ntarinkon Cooperative Credit Union
Manager
2019.08 - 2019.09
Master of Science - Transit And Logistics
University of Bamenda
MBA - Business Administration
University of Bamenda
High School Diploma -
CCAST Bambili