Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylvia Nicholson

Powder Springs,GA

Summary

Dynamic and dedicated professional with extensive experience in customer service at Walgreens, recognized for enhancing customer relations and streamlining operations. Proven expertise in cash handling and conflict resolution, consistently delivering exceptional service and fostering loyalty. Committed to maintaining high standards of professionalism and teamwork in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Cashier

Food Depot Market
01.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

CNA Volunteer

Columbus Manor
07.2019 - 03.2021
  • Enhanced patient comfort by providing attentive and compassionate care.
  • Managed inventory of medical supplies effectively, ensuring availability when needed for patient care tasks.
  • Delivered high-quality care by closely following established protocols and procedures.
  • Maintained accurate documentation of patient information, adhering to HIPAA regulations.

Cashier

Walgreens
09.2016 - 07.2018
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

No Degree - Business Management

Computer Learning Center
Chicago, IL
06-1986

High School Diploma -

Proviso East High School
Maywood, IL
06-1985

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations

Timeline

Cashier

Food Depot Market
01.2023 - Current

CNA Volunteer

Columbus Manor
07.2019 - 03.2021

Cashier

Walgreens
09.2016 - 07.2018

No Degree - Business Management

Computer Learning Center

High School Diploma -

Proviso East High School

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