Sylvia Norman
Brunswick Ga,31525
Summary
Dynamic Housekeeper Team Supervisor at Hampton Inn By Hilton with proven expertise in staff training and development. Demonstrated strong leadership in enhancing cleanliness standards and optimizing budgeting processes. Committed to health and safety compliance, fostering teamwork, and ensuring exceptional guest satisfaction through meticulous room inspections and efficient operations.
Overview
8
8
years of professional experience
Work History
Housekeeper Team Supervisor
Hampton Inn By Hilton
04.2021 - Current
- Assisted in the recruitment, hiring, and onboarding process for new housekeeping staff members.
- Assisted in budgeting activities related to staffing levels, equipment purchases, and supply costs.
- Established clear communication channels between team members and other departments within the hotel.
- Collaborated with hotel management to develop strategies for continuous improvement in housekeeping operations.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping Room Attendant
Home2 Suite by Hilton
05.2017 - 04.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
N/a - N/A
Gylnn Academy
Brunswick Ga 05.2006
Skills
- Staff training and development
- Health and safety compliance
- Budgeting and financial management
- Scheduling proficiency
- Strong leadership
- Cleaning practices
- Folding clean laundry
- Room inspection
- Laundry operations
- Teamwork
- Team leadership
Timeline
Housekeeper Team Supervisor
Hampton Inn By Hilton
04.2021 - Current
Housekeeping Room Attendant
Home2 Suite by Hilton
05.2017 - 04.2021
N/a - N/A
Gylnn Academy
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