Sylvia Oketch
Seattle,WA
Summary
Accomplished program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and project completion. Excellent communications skills geared at advocating for vulnerable individuals and providing quality support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Manager
Alpha Supported Living Services
Bothell, WA
10.2019 - Current
- Coordinated service plans for individuals with developmental disabilities.
- Facilitated communication between clients, staff, and families.
- Managed schedules and medical appointments for support staff and clients.
- Assisted in training new employees on best practices and policies.
- Developed and maintained accurate client documentation records.
- Supported team meetings by preparing agendas and taking notes.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
Program Coordinator
Alpha Supported Living Services
Bothell, WA
04.2009 - 10.2019
- Coordinated the client’s daily schedules and appointments.
- Supervised the support staff, and facilitated the training of the new team members.
- Assisted in developing and reviewing care plans for the clients.
- Coordinated community outings and programs are organized by outside agencies.
Medical Supervisor
Helping hands for the diabled
Bellevue, WA
01.2007 - 09.2009
- Supervised daily medication administration and management.
- Supervised and trained staff on the proper forms of medication administration.
- Tracking and calling in refills for medications for the residents.
Education
MBA - Human Resources Management
Lindenwood University
Saint Charles, MO09-2008
Bachelor of Arts in Communication
University of Nairobi
Nairobi, Kenya09-2007
Associates Degree in Social Work
University of Nairobi
Nairobi, Kenya06-2005
Skills
- Project management
- Client advocacy
- Care plan development
- Documentation management
- Staff training
- Schedule coordination
Certification
- HCA certification
- First aid/CPR certification
- Leadership training and management
- Peer coaching training
- Right response training
Timeline
Program Manager
Alpha Supported Living Services
10.2019 - Current
Program Coordinator
Alpha Supported Living Services
04.2009 - 10.2019
Medical Supervisor
Helping hands for the diabled
01.2007 - 09.2009
MBA - Human Resources Management
Lindenwood University
Bachelor of Arts in Communication
University of Nairobi
Associates Degree in Social Work
University of Nairobi
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