Sylvia Okpeaha
Kirtland,NM
Summary
Healthcare professional with 20 years of diverse experience as a phlebotomist, medical receptionist, and lab technician. Certified patient care technician dedicated to improving patient outcomes and operational efficiency. Strong track record of effective communication and collaboration within healthcare teams. Proficient in managing patient data and supporting clinical procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Technician
DaVita Dialysis
04.2023 - 01.2026
- Assisted nursing staff with patient care tasks and daily activities.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported patients with mobility, hygiene, and comfort needs to enhance overall well-being.
- Documented patient information accurately in electronic health records systems.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care plans.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Phlebotomist
BPL Plasma
05.2018 - 04.2023
- Collected blood samples efficiently, ensuring patient comfort and adherence to safety protocols.
- Processed specimens for laboratory analysis, maintaining accuracy in labeling and documentation.
- Trained new phlebotomists on standard operating procedures and best practices for sample collection.
- Monitored inventory levels of supplies, coordinating with management to ensure uninterrupted operations.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Team Member
Pizza Hut
06.2013 - 04.2018
- Collaborated with team to optimize workflow and enhance productivity.
- Trained new employees on operational procedures and company standards.
- Implemented safety protocols, ensuring compliance and reducing workplace incidents.
- Managed inventory levels, coordinating restocking efforts to meet demand.
- Assisted in resolving customer inquiries, enhancing satisfaction through effective communication.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma - General Studies
Career Prep
Shiprock, NM05.1998
Skills
Patient care assistance
DEPARTMENT OF HEALTH & HUMAN SERVICES
- INDIAN HEALTH SERVICE
- Northern Navajo Medical Center
- P.O. Box 160
- Shiprock, NM 87420
- (505) 368-6300
- Fax: (505) 368-6325
- Date: 2021-01-30
- To: To Whom It May Concern
- From: Chris Percy, MD Family Medicine
- Director, Community Health Services
- Re: Sylvia Okpeaha
- 01/22/2021 tested positive for COVID on Date at Northern Navajo Medical Center. She completed her isolation period as of 01/29/2021. As of 01/29/2021, she is asymptomatic and not considered to be infectious to others, and is released from isolation.
- I do not recommend routine re-testing after people have completed their COVID isolation period, because in many cases, their PCR test will remain positive for weeks, and sometimes months – even though they are no longer infectious. The tests often detect viral remnants, or left-overs, and are not detecting the actual live infectious virus.
- If your work policy does not allow her to return until she has a negative test, I would not recommend testing any more frequently than once a week.
Certification
Patient Care technician
- NCPCT - Patient Care Technician
Languages
Navajo
Native or Bilingual
Timeline
Patient Care Technician
DaVita Dialysis
04.2023 - 01.2026
Phlebotomist
BPL Plasma
05.2018 - 04.2023
Team Member
Pizza Hut
06.2013 - 04.2018
High School Diploma - General Studies
Career Prep