Sylvia Olden
Washington,DC
Summary
Driven by a passion for enhancing patient well-being, my tenure at Meadowland Hospital honed my skills in patient safety management and critical thinking, achieving a notable improvement in team productivity. My background spans mental health support to administrative excellence, underpinned by a commitment to compassionate care and efficient operations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Mental Health Aide
Wigfall Ministries and Muhammad House Inc.
01.2019 - 04.2024
- Maintained strict confidentiality of client information in accordance with HIPAA regulations and professional ethics guidelines.
- Improved patient well-being by providing compassionate care and support to individuals with mental health challenges.
- Assisted in the development of personalized treatment plans for better patient outcomes and progress tracking.
- Educated family members on proper caregiving techniques, contributing to a seamless transition for patients returning home after treatment.
- Coordinated with outside agencies as needed for additional resources or referrals that could enhance clients'' quality of life.
- Tele Work (from home).
Paralegal
Mendoza Law Firm
09.2018 - 08.2019
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
Home Health Aide
KBC Nursing Agency & Home Health Care
02.2013 - 08.2018
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Staffing Coordinator
Vizion One
01.2010 - 06.2018
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Assisted with personnel records management to support recordkeeping accuracy.
- Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
- Collaborated with manager to determine department's short and long-term hiring needs.
ICU Coordinator
Meadowland Hospital
06.2004 - 06.2006
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
Unit Assistant
Stoddard Baptist Nursing Home
07.2007 - 08.2009
- Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
- Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
- Conducted regular rounds to monitor patients'' conditions, promptly addressing any concerns or issues that arose.
- Improved communication between staff members by providing accurate updates on patient statuses and needs.
- Coordinated patient transportation, promoting timely access to necessary medical services and treatments.
- Acted as a liaison between patients, families, and healthcare providers, enhancing overall communication and collaboration.
- Participated in multidisciplinary team meetings, contributing valuable insights into patient progress and plans of care.
Medical/Surgical Secretary
Washington Hospital Center
08.1989 - 10.1994
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Traumar
DC General Hospital
11.1994 - 03.2000
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Certification - Secretarial Studies And Office Administration
Washington School For Secretaries
Washington, DCCertification - Legal Studies
The Paralegal Institute of Washington, DC
Washington06.2019
Certification - Medical Billing & Coding
University of The District of Columbia/WDLL
4600 Livingston Rd. SE. WDC. 2003212.2015
Certification - CME/CMLA
National Career Institute
East Orange, NJ06.2004
Diploma - General Studies
Cardoso Sr. High School
13th & Clifton St., NW. Washington, DC06.1984
Skills
- Medication monitoring
- Case Documentation
- Self-Care Techniques
- Relapse Prevention
- Substance abuse awareness
- Mental Health Support
- Assertiveness Training
- Clinical Documentation
- Behavior Management
- Behavioral Management
- Care Plan Development
- Patient Safety Management
- Crisis Intervention
- De-Escalation Techniques
- Progress Monitoring
- Patient Assessment
- Discharge Planning
- Treatment Planning
- Family relations
- Critical Thinking
- Patient Records Documentation
Websites
Accomplishments
I have accomplished job training in fields such as: Mental Health and/or Substance user disorders, Family to Family (NAMI-DC). And also Paralegal Studies in immigrations law.
Affiliations
- I am an advocate for mental health at NAMI-DC., National Alliance on Mental Illness. We provide education, support, and advocacy for families and individuals with mental health conditions.
Certification
CME/CMLA
Medical Billing & Coding
First Aid/CPR
Paralegal
NAMI-DC (Family to Family).
Timeline
Mental Health Aide
Wigfall Ministries and Muhammad House Inc.
01.2019 - 04.2024
Paralegal
Mendoza Law Firm
09.2018 - 08.2019
Home Health Aide
KBC Nursing Agency & Home Health Care
02.2013 - 08.2018
Staffing Coordinator
Vizion One
01.2010 - 06.2018
Unit Assistant
Stoddard Baptist Nursing Home
07.2007 - 08.2009
ICU Coordinator
Meadowland Hospital
06.2004 - 06.2006
Traumar
DC General Hospital
11.1994 - 03.2000
Medical/Surgical Secretary
Washington Hospital Center
08.1989 - 10.1994
Certification - Secretarial Studies And Office Administration
Washington School For Secretaries
Certification - Legal Studies
The Paralegal Institute of Washington, DC
Certification - Medical Billing & Coding
University of The District of Columbia/WDLL
Certification - CME/CMLA
National Career Institute
Diploma - General Studies
Cardoso Sr. High School