Sylvia Oliver
Scotch Plains,NJ
Summary
An adept and results-driven professional with over 20 years of robust work experience in the financial services and real estate industries that excels at prioritizing, multitasking and efficiently executing tass to surpass projected goals and offer quality customer service and consultancy when needed.
Overview
20
20
years of professional experience
Work History
Real Estate Commission Representative
Department Of Banking And Insurance
Trenton, NJ
04.2018 - Current
- Lead staff member overseeing the call center.
- Monitor call center activity through Avaya System.
- Provide and summarize recommendations for changes and improvements to daily operations of call center.
- Train new call center associates.
- Assist client community with complaints and information pertaining their Real Estate license.
- Establish and oversaw performance targets for call center associates.
- Determine quality assurance benchmarks and set standards for improvement.
- Developed and implemented the tracking response procedure for 40 Year Broker CE Exemption. Determine broker eligibility for the 40 year CE Exemption.
- Help organize and participate in regular educational seminars for candidates licensure. Plan, prepare and conduct presentations 2-3 times a year for seminars.
- Assist in research and implementation plans for Education Bureau initiatives. Contact various states and other entities to obtain valuable information to aid in establishing best practices and developing standards for NJ's real estate programs.
- Assist with organization of Volunteer Advisory Committee meetings for the review of continuing education applications for instructors courses and CE providers. Transcribe and summarize meeting content into minutes and submit for approval by supervisor and committee.
Licensed Sales Agent
Majestic Real Estate Agency
Colonia, NJ
07.2002 - 04.2018
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Prepared properties for open houses by educating sellers, setting up documents and posters, to increase appeal of first impressions.
Education
Bachelor of Science - Marketing
Kean University
Union, NJSkills
- Microsoft Office
- Outlook
- Avaya system
- Strong Analytical and Problem-Solving Skills
- Articulate and Persuasive
- Customer Needs Assessments
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Real Estate Commission Representative
Department Of Banking And Insurance
04.2018 - Current
Licensed Sales Agent
Majestic Real Estate Agency
07.2002 - 04.2018
Bachelor of Science - Marketing
Kean University
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