Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic

SYLVIA O'NEAL

San Antonio,TX

Summary

Adaptable and results-oriented professional with a proven ability to thrive in dynamic environments and contribute meaningfully to team and organizational success. Skilled in communication, critical thinking, and problem-solving, with a consistent track record of meeting goals and exceeding expectations. Known for a collaborative mindset, attention to detail, and a proactive approach to learning and growth. Brings versatility, reliability, and a commitment to excellence that translates across industries and roles.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CUSTOMER CARE SPECIALIST

Marriott Hotel
01.2017 - 01.2023
  • Handled reservation inquiries and adjustments, maintaining precision in telephonic engagements to ensure transactions are processed correctly.
  • Provided exceptional customer support, effectively resolving inquires and service challenges while maintaining company professionalism.
  • Demonstrated proficiency in utilizing Marsha Pure and Passkey systems, following sales guidelines to support organizational revenue objectives.
  • Remote

TEAM LEAD/INBOUND SALES REPRESENTATIVE

Alorica
01.2015 - 01.2017
  • Optimized departmental procedures through performance analysis achieving 30% increase in productivity.
  • Collaborated with management to develop staffing strategies that improved customer satisfaction.
  • Addressed customer service inquiries with prompt and effective resolution, ensuring professional and judicious communication.

FRAUD ANALYST

Atento USA
01.2014 - 01.2015
  • Analyzed and assessed daily travel bookings to identify and mitigate fraudulent credit card transactions, enhancing account security.
  • Worked closely with billing and eligibility departments to resolve complex fraud cases.
  • Detected and confirmed fraudulent activities ensuring secure execution of refunds and reporting to financial institutions.

GENERAL UTILITY TECH

Frito Lay
01.2013 - 01.2014
  • Administered inventory management, maintaining optimal stock levels for distribution, and ensuring cost-efficiency.
  • Enforced quality control protocols and upheld workplace safety, securing a flawless record in punctuality and work environment maintenance.

Education

Associate of Science - Psychology

Northeast Lakeview College
San Antonio, TX
05.2024

Bachelor of Arts - Psychology

The University of Texas At San Antonio
San Antonio, TX
05-2026

Skills

  • Customer Service
  • Team Management
  • Sales
  • Fraud Analysis
  • Inventory Management
  • Cash Flow Management
  • Training and Development
  • Leadership
  • Conflict Resolution

Certification

Adult Mental Health First Aid

Timeline

CUSTOMER CARE SPECIALIST

Marriott Hotel
01.2017 - 01.2023

TEAM LEAD/INBOUND SALES REPRESENTATIVE

Alorica
01.2015 - 01.2017

FRAUD ANALYST

Atento USA
01.2014 - 01.2015

GENERAL UTILITY TECH

Frito Lay
01.2013 - 01.2014

Associate of Science - Psychology

Northeast Lakeview College

Bachelor of Arts - Psychology

The University of Texas At San Antonio

Awards

NSLS, The National Society of Leadership & Success 2024, Presidents List 2024

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