Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sylvia Ortiz

Humble,TX

Summary

Versatile and dynamic professional with a proven track record at Oc Plans & Permits, excelling in customer service and office management. Skilled in leveraging telephone skills and effective planning to enhance operational efficiency and client satisfaction. Demonstrated ability to build relationships and manage tasks, contributing to business growth and a positive work environment.

Overview

4
4
years of professional experience

Work History

Front Office Receptionist

Oc Plans & Permits
01.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
  • Maintained transaction security by verifying payment cards against identification.

Restaurant Food Server

Papasitos Cantina
06.2022 - 12.2022
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.

Office Assistant Intern

Oc Plans & Permits
05.2020 - 05.2022
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Proofread papers, letters and marketing materials to identify mistakes for quality control.
  • Assisted with daily office tasks, contributing to a well-run work environment.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols.
  • Provided excellent customer service, resolving client concerns efficiently and effectively.

Education

No Degree -

Humble High School
Humble, TX

Bachelor of Science - Civil Engineering

Texas Southern University
Houston, TX
05.2025

High School Diploma -

Texas Tech University
Lubbock, TX
04.2021

Skills

  • Telephone skills
  • Appointment Scheduling
  • Verbal and written communication
  • Listening Skills
  • Time Management
  • Building Relationships
  • Document Control
  • File Management
  • Cash Handling
  • Hospitality services
  • Organization skills
  • Task Delegation
  • Guest Relations
  • Project Coordination
  • Effective Planning

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Office Receptionist

Oc Plans & Permits
01.2023 - Current

Restaurant Food Server

Papasitos Cantina
06.2022 - 12.2022

Office Assistant Intern

Oc Plans & Permits
05.2020 - 05.2022

No Degree -

Humble High School

Bachelor of Science - Civil Engineering

Texas Southern University

High School Diploma -

Texas Tech University

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Sylvia Ortiz