Sylvia Ortiz Rossy
Whitehall
Summary
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives. Accomplished Customer Service Manager well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
3
3
Languages
Work History
Front Desk Coordinator
Ashley Furniture Industries, Wanek School of Business Leadership
2023.06 - 2024.02
- Confirmed appointments, communicated with clients, and updated client records.
- Trained all staff on front desk procedures and policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Helped office staff prepare reports and presentations for internal or client-related use.
Customer Service Manager
Ashley Global Retail
2022.11 - 2023.06
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Established team priorities, maintained schedules and monitored performance.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Substitute Teacher, K-12
Whitehall School District, Whitehall Memorial Schools
2022.10 - 2022.11
- activities.Collaborated with other educators to plan and review instruction.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
Bilingual Customer Service Representative
Drouyn & Co. Fruits, Vegetables & Species Distribution Center
2021.07 - 2022.08
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
High School History & English Teacher
Academia Discípulos de Cristo
2018.10 - 2021.07
- Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Elementary School English Teacher
New Earth Music Academy
2016.08 - 2018.05
- Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
High School English and Language Arts Teacher
Academia Santo Tomás de Aquino
2013.09 - 2016.05
- Assessed student progress regularly through quizzes, essays, presentations, and classroom participation.
- Supported student skill development in alignment with personal and academic goals.
- Built variety of formative and summative assessments to measure student progress.
- Prepared and implemented lesson plans covering required course topics.
Inventory Control Assistant Manager
Safeguard Puerto Rico Security Systems Inc., (temporary services)
2013.01 - 2013.09
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained control of cycle counts, physical inventory and discrepancy research.
Administrative Assistant to the President
Malgor & Co.
2012.08 - 2013.01
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized high-level meetings with precision and professionalism, coordinating logistics for attendees both in-person and remotely.
- Answered high volume of phone calls and email inquiries.
Elementary School English Teacher
Academia Sagrada Familia
2007.08 - 2012.05
- Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Provided one-on-one tutoring for struggling students, leading to significant improvement in their language skills.
Spanish as a Second Language Teacher
Dorado Academy
2001.08 - 2002.05
- Educated students via video chat and other remote learning strategies.
- Adopted new technologies and online platforms to facilitate student learning.
- Set assessments to measure student progress and identify growth opportunities.
- Facilitated small group and individual instruction to maximize student learning.
Executive Administrative Assistant of the Vice President
Downtown Development Corp., (temporary services)
1998.01 - 2000.12
- Scheduled appointments and handled calenders for senior leadership.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Handled confidential and sensitive information with discretion and tact.
Accounting: Accounts Payable and Receivables
Matosantos Commercial Co., (temporary services)
1997.01 - 1998.01
- Mentored and supervised junior staff members, fostering professional growth and development within the accounts payable/receivable team.
- Established and checked coding procedures, monitored reports and updated internal files.
- Prioritized high-value accounts in collections efforts, maximizing recovered revenue from past-due balances.
Education
Master in Instructional Design with Integrated Technology & E-learning -
Universidad Ana G Méndez, Online Campus, Puerto Rico
BA. in Education (4th to 6th) -
Universidad Ana G Méndez, Bayamón Campus, Puerto Rico
Associate degree in Business Administration with a concentration in Office Administration -
Universidad de Puerto Rico, Bayamón Campus, Puerto Rico
Skills
- MS Office 365 & Copilot
- Proactive mindset
- Dependability and Cooperation
- Attention to Detail
- Customer service experience
- Office Administration
- Understanding of human resources
- Fluent in Spanish and English
- Computer Skills
- Recordkeeping
- Administration knowledge
- Interpersonal Relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Timeline
Front Desk Coordinator
Ashley Furniture Industries, Wanek School of Business Leadership
2023.06 - 2024.02
Customer Service Manager
Ashley Global Retail
2022.11 - 2023.06
Substitute Teacher, K-12
Whitehall School District, Whitehall Memorial Schools
2022.10 - 2022.11
Bilingual Customer Service Representative
Drouyn & Co. Fruits, Vegetables & Species Distribution Center
2021.07 - 2022.08
High School History & English Teacher
Academia Discípulos de Cristo
2018.10 - 2021.07
Elementary School English Teacher
New Earth Music Academy
2016.08 - 2018.05
High School English and Language Arts Teacher
Academia Santo Tomás de Aquino
2013.09 - 2016.05
Inventory Control Assistant Manager
Safeguard Puerto Rico Security Systems Inc., (temporary services)
2013.01 - 2013.09
Administrative Assistant to the President
Malgor & Co.
2012.08 - 2013.01
Elementary School English Teacher
Academia Sagrada Familia
2007.08 - 2012.05
Spanish as a Second Language Teacher
Dorado Academy
2001.08 - 2002.05
Executive Administrative Assistant of the Vice President
Downtown Development Corp., (temporary services)
1998.01 - 2000.12
Accounting: Accounts Payable and Receivables
Matosantos Commercial Co., (temporary services)
1997.01 - 1998.01
Master in Instructional Design with Integrated Technology & E-learning -
Universidad Ana G Méndez, Online Campus, Puerto Rico
BA. in Education (4th to 6th) -
Universidad Ana G Méndez, Bayamón Campus, Puerto Rico
Associate degree in Business Administration with a concentration in Office Administration -
Universidad de Puerto Rico, Bayamón Campus, Puerto Rico
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
References
Extended work experience details and references will be given upon request.
nail artist
Studied a basic course on Nail technician and nails designs. On my free days I do nails to some friends, customers, or to myself every two weeks.
References
Extended work experience details and references will be given upon request.
nail artist
Studied a basic course on Nail technician and nails designs. On my free days I do nails to some friends, customers, or to myself every two weeks.
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