Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sylvia O'Shea

Brighton,MA

Summary

Driven professional recently graduated with a degree in English and a minor in Film and Television Studies. Extremely adept in customer service and relations from years of front facing work in retail, and gained further experience in analysis and inventory management as a buyer. Knowledgeable researcher, writer, and editor and proficient in content creation and video editing.

Overview

5
5
years of professional experience

Work History

Buyer, Retail Associate

Homeport VT
Burlington, VT
04.2023 - Current
  • Reviewed purchase orders and invoices to ensure accuracy.
  • Analyzed buying trends to identify an appropriate mix of inventory items for top-tier sales.
  • Maximized customer satisfaction with personalized service on the phone and in person.

Chair Lift Operator

Blue Hills Ski Area
Canton, MA
12.2020 - 12.2022
  • Greeted guests and addressed pertinent issues, including instructing when needed.
  • Checked and operated chair lift equipment to transport guests up the mountain.
  • Resolved patron complaints promptly, while maintaining a professional demeanor.
  • Enforced safety regulations, ensuring passengers adhered to guidelines for a safe lift experience.
  • Managed crowd control and provided directions to passengers, enhancing their experience and safety.

Retail Sales Associate

Mahoney's Garden
Brighton, MA
04.2021 - 08.2022
  • Managed personnel schedules to keep shifts properly staffed.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Cross-sold products and services to increase average transaction value.
  • Maintained a friendly and good-natured atmosphere during extremely high-traffic seasons.

Cashier

Mamaleh's Delicatessen
Boston, MA
03.2020 - 08.2020
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Education

Bachelor of Arts - English

University of Vermont
Burlington, VT
05-2024

Culture and Media Studies

The New School
New York, NY

Skills

  • Creative writing and editing
  • Media analysis
  • Video editing
  • Team collaboration
  • Research skills
  • Customer service

References

References available upon request.

Timeline

Buyer, Retail Associate

Homeport VT
04.2023 - Current

Retail Sales Associate

Mahoney's Garden
04.2021 - 08.2022

Chair Lift Operator

Blue Hills Ski Area
12.2020 - 12.2022

Cashier

Mamaleh's Delicatessen
03.2020 - 08.2020

Bachelor of Arts - English

University of Vermont

Culture and Media Studies

The New School

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Sylvia O'Shea