SYLVIA PATTERSON
Plano
Overview
15
15
years of professional experience
Work History
Treasury Analyst
Aimbridge Hospitality
01.2022 - Current
- Handle sensitive and confidential information related to treasury processes, maintaining secure and organized files to support compliance and operational integrity.
- Conducted research to resolve missing funds issues, collaborating with internal teams and major card brands such as American Express, Visa, Mastercard, and Discover.
- Ordered and deployed credit card equipment, ensuring timely and seamless onboarding of merchant partners.
- Supported employees with online access setup and troubleshooting, enhancing operational efficiency and user satisfaction.
- Assist staff, management, and internal/external partners with issue resolution, providing actionable insights and fostering collaboration for quick problem-solving.
- Prepared and distributed accurate and timely reports and merchant statements, ensuring transparency and accountability for stakeholders.
Underwriter
NCR
01.2017 - 01.2022
- Make independent, quick, and efficient decisions on merchant processing applications leading to further gathering of information, conditional approval, or rejection.
- Determine client’s ability to support requested parameters based on analysis of financial statements, business model, and other supporting documentation.
- Use of credit reports, third-party investigative tools, and in-house financial tools to conduct risk exposure assessments for generating approval or decline decision.
- Thorough understanding of the FinCEN Customer Due Diligence requirements, OFAC, AML requirements, and D&B reports, Lexis Nexis, and other KYC procedures.
- Maintain high level of professionalism with external partners in recommending appropriate volumes based on analysis.
- Adhere to bank, federal, and card brand regulations.
Account Manager
Manheim Dallas
01.2011 - 01.2017
- Open, drive, and manage the end-to-end client relationship- ensuring client satisfaction, renewal, and expansion of business.
- Consulted with dealers and educated partners regarding processes, condition reports, and audits.
- Provided resolutions for retention risk accounts by accurately forecasting areas of opportunity.
- Generated and managed accounts gained from outside sales and cold-calling driving sales and revenue.
- Collaborated and contributed goals, and prospect lists during department presentations and meetings.
Education
Business Administration
Bethune-Cookman College
Daytona Beach, FL01.1993
Ph.D. - Theology
Deeper Bible College
CA07-2025
Skills
- Merchant Payment Solutions
- Visa/Mastercard Regulations
- Anti-Money Laundering
- Audit and Compliance
- Risk Management
- Underwriting
- Contract Analysis and Data Integrity
- Training and Development
- Microsoft Excel proficiency
- Cash management
- Auditing
- Due diligence
- Time management abilities
- Problem-solving
- Teamwork and collaboration
- Statement review
- Analytical thinking
- Teamwork
- Project management
Timeline
Treasury Analyst
Aimbridge Hospitality
01.2022 - Current
Underwriter
NCR
01.2017 - 01.2022
Account Manager
Manheim Dallas
01.2011 - 01.2017
Business Administration
Bethune-Cookman College
Ph.D. - Theology
Deeper Bible College
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