Sylvia Perez
Brownsville
Summary
Dynamic Administration Manager with proven expertise at Trimac Transportation in optimizing office logistics and enhancing workflow efficiency. Skilled in documentation and reporting, I excel in organization and multitasking, ensuring seamless operations. Recognized for developing effective filing systems and providing exceptional HR support, contributing to a productive and collaborative work environment.
Overview
35
35
years of professional experience
Work History
Administration Manager
Trimac Transportation
11.2001 - 11.2025
- Assisted in coordinating administrative tasks and office logistics.
- Supported team members.
- Managed office supplies inventory to ensure availability.
- Contributed to maintaining a clean and organized work environment.
- Handled incoming communications, directing inquiries appropriately.
- Developed and maintained filing systems for efficient document retrieval.
- Participated in training sessions to enhance administrative skills.
- Collaborated with colleagues to improve workflow efficiency.
- Collaborated with leaders from other departments to achieve consistent processes.
- Facilitated the hiring process by working closely with HR in candidate screening, and onboarding new I/C driver members.
- Updated reports, managed accounts, and generated reports for company database.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Met department budgets by monitoring and reporting on office expenses.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Created organized filing system to manage department documents.
- Contacted customers for payment collections, sent payment remittance to Credit Collections and send customers updated account statements.
- Created CBP Manifests for Drivers.
- Created Ace Manifest on TMW System.
Secretary
Gacemsa Forwarding, Inc.
06.1998 - 10.2001
- Contacted customers for missing documents.
- Coordinated crossings into Mexico.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Secretary
Soto Customs Service, Inc.
02.1997 - 02.1998
- Developed filing systems, improving accessibility of critical documents for team members.
- Managed in-bond documents.
- Coordinated with Forwarding companies documents for crossing.
- Maintained filing in order.
- Responded to emails and other correspondence to facilitate communication.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Secretary
US Forwarding, Inc.
11.1990 - 02.1997
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained electronic filing systems and categorized documents.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation.
- Prepared Invoices for Customers.
- Answered calls, faxed, filed and assisted where needed.
Education
High School Diploma -
Homer Hanna High School
Brownsville, TXSkills
- Documentation and reporting
- Office management
- Filing systems
- Report preparation
- Administrative support
- Organization and multitasking
- Office administration
- Recordkeeping
- Office supervision
- HR support
- Mail handling
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Reading
- Gardening
- Traveling
- Family Outings
Timeline
Administration Manager
Trimac Transportation
11.2001 - 11.2025
Secretary
Gacemsa Forwarding, Inc.
06.1998 - 10.2001
Secretary
Soto Customs Service, Inc.
02.1997 - 02.1998
Secretary
US Forwarding, Inc.
11.1990 - 02.1997
High School Diploma -
Homer Hanna High School