Sylvia Peters
Sarasota,Florida
Summary
Versatile and results-driven professional with a proven track record at Rebuilding Together Tampa Bay, excelling in customer relationship management and leadership. Skilled in streamlining onboarding processes and enhancing client satisfaction, demonstrated through effective communication and organizational skills. Achieved significant improvements in client retention and satisfaction, leveraging expertise in EMR management and HIPAA compliance.
Overview
11
11
years of professional experience
Work History
Intake & Client Relations
Rebuilding Together Tampa Bay
Sarasota, FL
10.2024 - Current
- Streamline customer onboarding processes to improve first impressions and long-term satisfaction.
- Coordinate with internal teams to ensure client satisfaction.
- Participate in industry meetings & events to network with potential customers.
- Develop and maintain relationships with clients through regular communication.
- Conduct in-depth customer interviews to assess needs and develop solutions.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyze customer data to determine appropriate action plans based on individual situations.
- Engage in conversation with customers to understand needs, resolve issues and answer questions.
- Engage in conversation with customers to understand needs, resolve issues and answer program questions.
- Address inquiries from clients regarding their accounts or orders promptly and professionally.
- Update databases with new and modified customer data.
- Organize and manage multiple projects simultaneously while meeting deadlines.
- Address inquiries from clients and department team members.
- Keep records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintain an updated database of client information, including contact details and preferences.
- Collaborated with program development teams to share customer feedback.
- Ensure compliance with established standards for quality assurance purposes.
- Collaborated with marketing team to develop visual impact that would attract more customers.
- Completed continuing education and training programs for professional development.
- Coordinate with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Perform regular follow-ups with existing clients to build rapport and increase loyalty.
Property Management
Richard Lawson Properties
04.2023 - 09.2024
- Managed property listing, bookings, and guest communications
- Built and maintained relationships with homeowners
- Organized cleaning and maintenance tasks
- Performed marketing tasks and ordered necessary supplies
- Provided an exceptional guest experience from check-in until check-out
Medical Administrative Assistant
Dr. Ronald Aung-Din, Neurology
10.2023 - 04.2024
- Ensured patients received necessary medical treatment in a timely manner
- Consulted with healthcare providers in order to evaluate patient's progress
- Assisted with funding for continuation of medical care
- Provided patients with the necessary services and referrals for continuity of care
- Calculated and collected annual deductibles, co-pays, and coinsurance amounts
- Verified insurances and obtained prior authorizations for visits
- Registered patients for interoffice tests, such as EEG, EMG, CNS
- Assured patients received compassionate and comprehensive care
Dr. Donald Negroski, Neurology
05.2022 - 06.2023
- Developed and monitored relationships with patients, insurance companies, attorneys, and partnered facilities
- Utilized data entry system to input individuals' demographic information
- Effectively resolved patients daily account inquiries
- Maintained and updated account information within the database
Care Coordinator
Swor Women's Care, OB/GYN
01.2019 - 03.2020
- Coordinated interoffice systems and procedures to monitor patient check in/out flow
- Acted as liaison between staff, patients and families in order to deliver time sensitive information
- Handled patients case management meetings and provided relevant education pertaining to each case
- Recorded patient vital signs, medications, and medical history
- Created patient goals and monitored progress
Staffing Coordinator
Sunnyside Village, SNF, ALF, Memory
01.2014 - 12.2018
- Generated, managed and updated staff work schedules, to stay abreast of budgetary goals and census fluctuations
- Assisted payroll department with processing PTO, vacation, maternity leave, FMLA
- Proactively addressed staffing vacancies to ensure sufficient coverage
- Tracked attendance records and assisted with the disciplinary procedures
- Coordinated new hire orientation, while collaborating with department supervisors
Education
Licensed Esthetician -
Manatee Technical College
01.2022
Nursing Assistant - Nursing Education
Suncoast College of Health
01-2005
High School -
Booker High School
01.2002
Skills
- Leadership
- Team Work
- Customer relationship management (CRM)
- Time Management
- Organizational
- Staff education and training
- Multitasking Capacity
- Account Management
- EMR Management
- Accounts Receivable
- Work prioritization
- Feedback collection
- Problem-solving aptitude
- Effective communication
- Inter-department collaboration
- Proficient in [software]
- Schedule management
- Customer relations
- Account updates
- Training and mentoring
- Order and refund processing
- Training programs
- Client onboarding
- Medical terminology
- Document and records management
- Clinical Trained
- HIPAA
Affiliations
- Volunteer support for non-profit- Streets of Paradise, Sarasota FL 34236
Timeline
Intake & Client Relations
Rebuilding Together Tampa Bay
10.2024 - Current
Medical Administrative Assistant
Dr. Ronald Aung-Din, Neurology
10.2023 - 04.2024
Property Management
Richard Lawson Properties
04.2023 - 09.2024
Dr. Donald Negroski, Neurology
05.2022 - 06.2023
Care Coordinator
Swor Women's Care, OB/GYN
01.2019 - 03.2020
Staffing Coordinator
Sunnyside Village, SNF, ALF, Memory
01.2014 - 12.2018
Licensed Esthetician -
Manatee Technical College
Nursing Assistant - Nursing Education
Suncoast College of Health
High School -
Booker High School
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