SYLVIA PETRAUSKAS
AUBREY,TX
Summary
Customer service professional with more than 16 years' experience. Extremely knowledgeable with regards to Medical Coding guidelines and coding techniques (ICD-10, CPT-4, HCPCS, and DRGs), proficient in physician coding, inpatient hospital coding, outpatient coding, and facility coding, with strong knowledge of Anatomy & Physiology, Advanced Medical Terminology, Psychology, and Pharmacology.
Overview
30
30
years of professional experience
Work History
Accounts Receivable Specialist II
Methodist Health System
2019.03 - 2023.06
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Ensured compliance with industry regulations and company guidelines through regular audits of financial documents and record-keeping practices.
- Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Optimized revenue recovery efforts by utilizing negotiation skills in resolving complex issues related to past due invoices or disputed charges.
- Provided valuable insights into potential areas of improvement within the accounts receivable department based on thorough analysis of trends data from historical transactions.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Cultivated culture of continuous improvement, encouraging feedback on accounts receivable policies and procedures.
- Facilitated smoother audit processes by maintaining comprehensive documentation of all accounts receivable activities.
- Reduced errors in billing, implementing rigorous quality control measures on invoice generation.
- Enhanced team knowledge on best practices in accounts receivable management through regular training sessions.
- Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
- Minimized bad debt write-offs, closely monitoring account statuses and initiating preemptive collection efforts.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Entered figures using 10-key calculator to compute data quickly.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Receptionist / Bookkeeper / Payroll
Guadalupe Hernandez Concrete Company
2005.01 - 2014.05
- Answered phones.
- Scheduled estimates.
- Documented employees schedule and pay.
- Compiled checks for supervisor's signature.
- Organized receipts with checks paid out for business expenses.
Accounts Receivable Specialist
Southwest Diagnostic Imaging Center
2013.01 - 2019.03
- Post payments received to corresponding charges on patient accounts.
- Download remittance and post payments to corresponding charges on patient accounts.
- Post all zero pay remittance with corresponding denial/reason code.
- Ensure payments received are paid in accordance to contract reimbursement terms.
- Ensure payments received are within 45 days from the date the insurance company received the initial claim.
- Responsible for calling financial institution to verify deposits.
- Ensure daily receipts and charges are updated daily.
- Scan all EOB's and denials into Replica daily.
Patient Account Representative
Southwest Diagnostic Imaging Center
2008.01 - 2013.01
- Collect co-pays and/or deductibles.
- Assisting customers with billing questions.
- Adding insurance to pre-existing accounts in both front and back end.
- Getting the corrections needed to satisfy customer.
Customer Service Representative
Texas Health Resources ECBO
2005.01 - 2008.01
- Collect co-pays and/or deductibles.
- Assisting customers with billing questions.
- Adding insurance to pre-existing accounts in both front and back end.
- Getting the corrections needed to satisfy customer.
Financial Counselor/Insurance Verifier/Patient Advocate
The Medical Center of Mesquite
1998.01 - 2003.01
- Collected co-pays and/or deductibles.
- Admitted, discharged and transported patients.
Receptionist
Presbyterian Community Medical Center
1993.01 - 1998.01
- Collected co-pays and/or deductibles.
- Admitted, discharged patients.
- Controlled charts, scheduling appointments.
- Worked the hospital switchboard.
Education
Certified Medical Coder (CMC) - undefined
Practice Management Institute
Sulpher Springs, Texas01.2013
Certified Healthcare Access Associate - undefined
The National Association of Healthcare Access Management
Dallas, Texas01.2002
Certified Insurance Verifier - undefined
Richland Community College
Dallas, Texas01.1993
Skills
- Medical Coding
- ICD-10
- CPT-4
- HCPCS
- DRGs
- Accounts Receivable
- Customer Service
- Insurance Verification
- Healthcare Administration
- Bookkeeping
- Payroll
- Patient Advocacy
Timeline
Accounts Receivable Specialist II
Methodist Health System
2019.03 - 2023.06
Accounts Receivable Specialist
Southwest Diagnostic Imaging Center
2013.01 - 2019.03
Patient Account Representative
Southwest Diagnostic Imaging Center
2008.01 - 2013.01
Receptionist / Bookkeeper / Payroll
Guadalupe Hernandez Concrete Company
2005.01 - 2014.05
Customer Service Representative
Texas Health Resources ECBO
2005.01 - 2008.01
Financial Counselor/Insurance Verifier/Patient Advocate
The Medical Center of Mesquite
1998.01 - 2003.01
Receptionist
Presbyterian Community Medical Center
1993.01 - 1998.01
Certified Medical Coder (CMC) - undefined
Practice Management Institute
Certified Healthcare Access Associate - undefined
The National Association of Healthcare Access Management
Certified Insurance Verifier - undefined
Richland Community College