Sylvia Piña
Waco
Summary
Proven leader in customer service and financial operations, I significantly raised satisfaction ratings at First Convenience Bank through meticulous attention to detail and empathetic client interactions. Skilled in team development and problem-solving, I excel in environments demanding reliability and strong communication.
Overview
8
8
years of professional experience
Work History
Order Filler
Do It Best
07.2024 - Current
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
Universal Teller
Members Choice Federal Credit Union
03.2024 - 07.2024
- Maintained accurate records of daily transactions to support branch operations.
- Educated customers on using ATMs and online banking tools for convenience.
- Handled cash and balanced cash drawer at end of each shift to maintain integrity.
- Processed deposits, withdrawals, and transfers with attention to detail.
Assistant Branch Manager
First Convenience Bank
08.2022 - 03.2024
- Monitored branch financial performance by analyzing monthly reports.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
Cashier
HEB Grocery Store
05.2017 - 01.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
McLennan Community College
Waco, TXRobinson High School
Robinson, Tx 05.2017
Skills
- Customer service
- Dependable and reliable
- Customer relationships
- Patience and empathy
- Communication
- Teamwork
- Problem solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Order Filler
Do It Best
07.2024 - Current
Universal Teller
Members Choice Federal Credit Union
03.2024 - 07.2024
Assistant Branch Manager
First Convenience Bank
08.2022 - 03.2024
Cashier
HEB Grocery Store
05.2017 - 01.2021
McLennan Community College
Robinson High School
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