Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Sylvia Piotrowicz

Arlington Heights,IL

Summary

Results-driven Accounting Manager with over 18 years of experience in the hospitality industry. Expertise in managing accounts payable and receivable, overseeing daily and monthly financial operations, and ensuring compliance with budgetary guidelines. Proficient in financial reporting, revenue management, and expense control. Adept at maintaining accurate records, handling guest inquiries, and supporting the financial aspects of food and beverage operations.

Overview

19
19
years of professional experience

Work History

Accounting Manager

CPO Hospitality, LLC
11.2022 - Current
  • Oversee payable and receivable accounts, including invoice processing, group billing, and credit card settlements
  • Manage daily and end-of-month financial reporting, cash handling, and tip distribution
  • Conduct weekly budget vs forecast comparisons, prepare daily revenue reports, and assist with budget preparation
  • Handle financial adjustments, aging collections, and expense control to ensure adherence to financial goals
  • Review contracts for new groups, manage deposits, and maintain accurate records
  • Created and settled posting master accounts, effectively managing house banks
  • Perform monthly food and beverage inventory checks and prepare end-of-month reports for corporate review
  • Manage department checkbooks and handle chargebacks
  • Address guest inquiries and manage chargebacks
  • Review and process hotel credit applications and maintain credit records.

Director of Housekeeping

CPO Hospitality, LLC
02.2008 - 11.2022
  • Lead and manage a housekeeping team of 65 professionals, overseeing operations for 500 rooms
  • Supervise supervisors, create schedules, and handle hiring, training, and disciplinary procedures
  • Maintain departmental budgets, order supplies, and prepare productivity and expense reports
  • Address and resolve guest complaints and equipment issues, implementing corrective actions as needed
  • Conduct morning meetings and annual reviews, and actively participate in management meetings
  • Ensure clear communication and strong relationships with all departments to support smooth hotel operations.

Assistant Executive Housekeeper

CPO Hospitality, Downtown Chicago
06.2005 - 02.2008
  • Assign duties and specific rooms to housekeepers, ensuring all guest rooms are cleaned and ready by check-in time
  • Conduct thorough inspections of guestrooms, public areas, and grounds to ensure adherence to prescribed standards of cleanliness and appearance
  • Handle all inquiries and processes related to lost and found items, maintaining accurate records and ensuring proper return of items
  • Investigate and resolve complaints related to housekeeping services and equipment, implementing corrective actions to enhance service quality.

Education

Economy Technician -

WSP TWP
Osztyn, Poland

Skills

  • Accounting & Payroll Systems: ADP, Paycor
  • Customer Relationship Management: Salesforce/Amadeus
  • Hospitality Management Systems: Opera, Squirrel POS System
  • Data Management & Reporting: Canary, Data Plus, Business Track

Awards

  • Tripadvisor - Certificate of Excellence, 2015 Winner
  • Number 1 for IHG Crowne Plaza Hotel Brand in Bathroom Cleanliness, 2014
  • Pass all IHG QA annual inspections with cleanliness score 95% and higher

Languages

Polish
Native or Bilingual
English
Native or Bilingual

Timeline

Accounting Manager

CPO Hospitality, LLC
11.2022 - Current

Director of Housekeeping

CPO Hospitality, LLC
02.2008 - 11.2022

Assistant Executive Housekeeper

CPO Hospitality, Downtown Chicago
06.2005 - 02.2008

Economy Technician -

WSP TWP

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Sylvia Piotrowicz