Sylvia Press
Denver,CO
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
Topo Design
04.2021 - Current
- Greeting guest when walking in to the store asking them how is their day
- Making sure the customers know they can always ask us for any assistance
- Explains to the customers about the products and items in the stores
- Always make eye contact when speaking to customers
- Always making sure they feel welcome with a great big smile
Concierge
Westgate Resort
07.2020 - 03.2021
- Greet guest with a smile and hospitality and provide information and directions
- Assist Sales Representatives with appointments
- Run end of day manifest reports
- Arrange and book timeshares tours, local attractions, dinning, and special events
Warehouse Team Member
Amazon
03.2020 - 05.2020
- Select, pack and ship customer orders with an attention to detail and accuracy
- Organize and stock shelves with inventory
- Collect merchandise from the distribution center and safely transport materials to the shipping bay
- Identify any missing, lost, or damaged materials and immediately notify person in charge
Airport Ambassador
Discover Guam
05.2015 - 05.2020
- Responsible for greeting, welcoming, guiding and providing exceptional hospitality to Governors, Presidents, CEOs, and other high-profile persons from around the world
- Interpret and help complete Immigration paperwork verbal and written in Japanese, Korean, Chuukese, and Pohnpei for entry into Guam
- Provided excellent customer service answering and providing information at the Information desk
- Served as expert certified cultural tour guide providing information in Japanese, Korean and Chuukese, and Pohnpei for groups of 1 to 50
Rental Agent
Avis Rent a Car
07.2014 - 10.2014
- Provide 5 Star Customer Service to all customers
- Subject Matter Expert in understanding the customers' needs and presenting best solutions
- Built customer relationships and sustained customers for future business through outstanding customer service and professional resolution
- Expert in handling whole process of reservations from beginning to end and all electronic systems
Tour Guide
Fukuda Enterprise
05.2009 - 05.2012
- Provided all guest with an exceptional tour experience with group sizes ranging from 1 - 30
- Engaged guest by adapting tour to suit the unique interest of each group
- Planned alternative activities in the event of cancellations, closures, or weather
- Expert on history, points of interest, shopping, and dinning
- Excellent conversational skills with a knack for storytelling
- Provided Outstanding organizational, time management and improvisational skills
- Greeted all guest promptly at scheduled tour times
- Briefed customers about the airport and custom process
- Assist guest with hotel check-in and resolved issues with their reservations
Education
FLIGHT ATTENDANT TRAINING -
AVIATION SERVICE
MARIANA, SAIPAN03.2017
BUSINESS MANAGEMENT -
GUAM COMMUNITY COLLEGE
05.2004
Skills
- Hazmat specialist
- Hospitality
- Trilingual
- Scheduling
- Leadership
- Organization
- Teamwork
Certification
Flight attendant career training
Languages
Chuukese
Full Professional
English
Full Professional
Japanese
Limited Working
Pohnpeian
Professional Working
Timeline
Sales Associate
Topo Design
04.2021 - Current
Concierge
Westgate Resort
07.2020 - 03.2021
Warehouse Team Member
Amazon
03.2020 - 05.2020
Airport Ambassador
Discover Guam
05.2015 - 05.2020
Rental Agent
Avis Rent a Car
07.2014 - 10.2014
Tour Guide
Fukuda Enterprise
05.2009 - 05.2012
FLIGHT ATTENDANT TRAINING -
AVIATION SERVICE
BUSINESS MANAGEMENT -
GUAM COMMUNITY COLLEGE
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